Job Description
Account Manager
Position Summary: CSG is looking for a dynamic, dedicated, and passionate individual seeking employment as an account manager at one of Las Vegas' Premier Hotel and Casino! If you are looking to advance your career within a rapidly growing company with great leaders and motivators, come join our team! This position will require you to enjoy your job and propel you to exceed. Meet passionate-minded individuals that care to serve our clients' needs. If you are serious about delivering high-quality customer service and have a burning desire to exceed and challenge yourself, please apply as soon as possible!
Knowledge/Critical Skills:
Physical Demands/Environmental Factors:
CSG Managed Services Group, Inc. (Nevada Corp) specializes in providing cleaning and related services to a variety of industry facilities throughout the Southwestern United States. These include hotels/resorts, multi-family housing, office, retail, universities, and city-owned municipalities. We adhere to our core values of customer focus, continuous improvement, integrity, and communication in every aspect of our business. From servicing our clients' premiere facilities to treating our employees with dignity, we believe that quality and commitment to excellence exemplify our business.
CSG takes enormous pride in our dedication to both employee and facility safety. We believe strongly in protecting the safety of employees, co-workers, customers, our customers’ clients, and their surrounding community.
Critical features of this job are described under the previous headings. They may be subject to change at any time due to reasonable accommodation or other reasons. This job description does not list all the duties of the job. You may be asked by supervisors to perform other nonessential assignments and duties. You will be evaluated in part based on your performance of the tasks listed in this job description.
CSG Managed Services Group, Inc. (Nevada Corp) is an Equal Opportunity Employer (EOE) and strongly supports diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or the basis of disability.
Compensation Salary Range: $58,000 - $62,000 Full-time Exempt
Position Summary: CSG is looking for a dynamic, dedicated, and passionate individual seeking employment as an account manager at one of Las Vegas' Premier Hotel and Casino! If you are looking to advance your career within a rapidly growing company with great leaders and motivators, come join our team! This position will require you to enjoy your job and propel you to exceed. Meet passionate-minded individuals that care to serve our clients' needs. If you are serious about delivering high-quality customer service and have a burning desire to exceed and challenge yourself, please apply as soon as possible!
Essential Duties and Responsibilities:
- Communicate with clients to ensure that all their needs are understood and addressed
- Collaborate with various internal departments to ensure that client requests are fulfilled
- Resolve all client complaints/concerns in a timely manner
- Provide 10 out of 10 service to our client and business partners
- Must work in a prompt and professional manner
- Hire and train team members
- Ensure all jobs are completed on time each day
- Schedule special project work for team members
- Create weekly schedules
- Must have experience in luxury janitorial services.
- Must understand account budgets to manage daily timekeeping/budget reports
- Train all team members in safety programs
- Train all team members in inspection and quality control procedures
- Make sure all reports are done correctly, neatly, and in a detailed manner
- Follow all CSG safety procedures
- Follow up on any additional work required by the Vice President
- Work a minimum of 40 hours a week providing these services and the basics of this job.
- Be available at all times to your staff and clients should any concerns arise
- Be an Account Manager who has excellent leadership qualities and motivates others in an optimistic manner
- Other duties as assigned
Knowledge/Critical Skills:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Must have a minimum of 2+ years’ leadership experience in the hospitality industry (both front and back of house) and managerial experience
- Must have excellent verbal and written communication skills
- Must have strong organizational skills and attention to detail
- Must attend all required supervisor/leadership meetings
- Must have experience with timekeeping/budgeting reports
- Must be available to work weekends and be flexible with their schedule
- Must have knowledge of Cal-OSHA regulations
- Must have knowledge of standard methods, practices, tools, and equipment of the janitorial cleaning industry.
- Ability to follow instructions
- Must be able to pass and complete background check
- Willing to learn and use CSG’s internal applications such as WorkWave, Epay, Ehub, and Winteam
- Bilingual Spanish required
- Adhere strictly to rules regarding health and safety and be aware of any company-related practices.
Physical Demands/Environmental Factors:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to operate and use janitorial tools, equipment, and cleaning chemicals
- Ability to handle heavy equipment and machinery and be able to stand for long periods of time
- Be able to work in internal/external environments
- Available to work weekends and/ or holidays as required
- Must be able to perform physical activities such as lifting, walking, stooping, handling and moving objects up to 25 lbs.
CSG Managed Services Group, Inc. (Nevada Corp) specializes in providing cleaning and related services to a variety of industry facilities throughout the Southwestern United States. These include hotels/resorts, multi-family housing, office, retail, universities, and city-owned municipalities. We adhere to our core values of customer focus, continuous improvement, integrity, and communication in every aspect of our business. From servicing our clients' premiere facilities to treating our employees with dignity, we believe that quality and commitment to excellence exemplify our business.
CSG takes enormous pride in our dedication to both employee and facility safety. We believe strongly in protecting the safety of employees, co-workers, customers, our customers’ clients, and their surrounding community.
CSG offers competitive wages and a comprehensive packet of benefits. We strive to not only be fair and honest in all of our dealings but also to set a standard that sets us apart.
Become a CSG team member!
CSG Managed Services Group, Inc. (Nevada Corp) se especializa en proporcionar servicios de limpieza y relacionados a una variedad de instalaciones de la industria en todo el suroeste de los Estados Unidos. Estos incluyen hoteles / resorts, viviendas multifamiliares, oficinas, tiendas, universidades y municipios propiedad de la ciudad. Nos adherimos a nuestros valores fundamentales de enfoque en el cliente, mejora continua, integridad y comunicación en todos los aspectos de nuestro negocio. Desde el servicio de las instalaciones de primer nivel de nuestros clientes hasta el tratamiento de nuestros empleados con dignidad y respeto, creemos que la calidad y el compromiso a la excelencia
CSG se enorgullece enormemente de nuestra dedicación tanto a la seguridad de los empleados como de las instalaciones. Creemos firmemente en la protección de la seguridad de los empleados, compañeros de trabajo, clientes, clientes de nuestros clientes y su comunidad circundante.
CSG ofrece salarios competitivos y un paquete integral de beneficios. Nos esforzamos no solo por ser justos y honestos en todos nuestros tratos, sino también por establecer un estándar que nos diferencie.
¡Conviértete en miembro del equipo de CSG!
Critical features of this job are described under the previous headings. They may be subject to change at any time due to reasonable accommodation or other reasons. This job description does not list all the duties of the job. You may be asked by supervisors to perform other nonessential assignments and duties. You will be evaluated in part based on your performance of the tasks listed in this job description.
CSG Managed Services Group, Inc. (Nevada Corp) is an Equal Opportunity Employer (EOE) and strongly supports diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or the basis of disability.
Información Adicional / Beneficios:
Las características críticas de este trabajo se describen en los encabezados anteriores. Pueden estar sujetos a cambios en cualquier momento debido a adaptaciones razonables u otras razones. Esta descripción del trabajo no enumera todos los deberes del trabajo. Es posible que los supervisores le pidan que realice otras asignaciones y deberes no esenciales. Se le evaluará en parte en función de su desempeño de las tareas enumeradas en esta descripción de trabajo.
CSG Managed Services Group, Inc. (Nevada Corp) es un empleador de igualdad de oportunidades (EOE) y apoya firmemente la diversidad en el lugar de trabajo. Todos los solicitantes calificados recibirán consideración para el empleo sin tener en cuenta la raza, el sexo, el color, la religión, la orientación sexual, la identidad de género, la expresión de género, el origen nacional, el estado de veterano protegido o sobre la base de la discapacidad.
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