Account Coordinator

About Empire Office

Empire Office is the largest commercial furniture dealer in the world, with over 78 years of experience and more than 425 full-time employees across the country. We are the preeminent Steelcase dealer in the United States and support a list of more than 500 manufacturers. We partner with best-in-class architects, designers, brokers, craftsmen, and manufacturers to deliver proven workspace solutions. With creative and cost-effective results, we address business challenges and activate brands.

Overview

Empire Office is currently seeking an Account Coordinator in our REMOTE locationto join our growing team. The function of this position is to provide high level customer service in a timely manner including quote/order entry, order status, and punch list follow-up. This position will be responsible for supporting the sales staff and following up to make sure that we meet and exceed the customer’s expectation.

Key Responsibilities

• Acquire vendor discounts and verify pricing (CDA)
• Assist and verify specification
• Complete all required header information (i.e. sales codes, taxes, ship to, carton/uncarton)
• Complete applicable instructions
• Color code floor plans and organize counts
• Request COI
• Manage and put COM and COL on reserve
• Management of CODs
• Handle auto pricing
• Assist in request for labor quote
• Ensure proper approval documentation prior to quote conversion to order
• Request proforma invoices for clients who have deposits required
• Ensure orders are released in our Hedberg system

Order Follow-up:

• Confirm receipt of purchase order with vendor
• Confirm receipts of acknowledgement from vendor
• Create and manage vendor request for deposit
• Lead resolution of acknowledgement discrepancies
• Create order status reports (initiate and maintain throughout)

Pre-Installation:

• Create Operations request (advise union/non union; ST or OT)
• Assist in preparation of installation package/binder

Install:

• Maintain punch list documentation (dates, advise clients)
• Order punch list items (if n/c required request)
• Create laser and RA tickets when PM is not involved to prompt freight claims
• Complete installation

Post Installation:

• Invoice upon delivery and installation
• Day two orders
• Maintain client contact to ensure satisfaction

Other:

• Input and set up new customers and vendors
• Request warranty information
• Product Mix Report

Skills & Qualifications

• High School Degree plus 1-3 years of professional experience
• Bachelor’s degree or equivalent
• Steelcase and Hedberg experience required
• Furniture or dealership experience a plus but not required
• Microsoft Office knowledge (Outlook/Excel/Word) is a plus
• Strong communication skills, both written and oral
• Ability to take initiative and think proactively
• Comfortable handling multiple tasks at a time
• Proven organizational and time management skills
• Possesses critical thinking capabilities to solve any issues
• Understands and adheres to deadlines
• Works well in a team environment