Inside Sales

Description:

We are seeking a detail-oriented and customer-focused individual to join our team. The ideal candidate will provide essential sales support, manage customer accounts, and coordinate with various departments to ensure customer satisfaction. Key responsibilities include processing orders, generating quotes, and resolving customer inquiries. Strong communication and organizational skills are essential for this role.

Our Organization:

Custom Profile is an employee-owned company that develops and manufactures specialty thermoplastic profile extrusions and sub-assemblies with locations in Grand Rapids, Michigan, Camden, SC and Juarez, Mexico. Our in-house tooling design and fabrication allows for complete control of quality and reduced lead times. The company boasts a blue-chip customer base, including Herman Miller, Haworth, Hon/Allsteel, Steelcase, Whirlpool, Electrolux, GE Appliance, 3M and others.

Benefits/Compensation

• Competitive Salary and performance based bonuses
• Medical/Dental/Vision
• Life Insurance
• Short and Long Term Disability
• Flexible Spending and Health Savings Accounts
• 401k with company match
• Wellness Reimbursements

Our Opportunity:

• Manage all house accounts which includes pricing adjustments, general account management, following up on orders, etc.
• Provide sales support with quotes and RFQs
• Initiate ECOs and NPLs generated by the sales team.
• Support the sales need as needed and required during the entire selling process
• Assistant in generating proposals for customer delivery and discussion
• Follow up on submitted quotations
• Communicate with customers regarding shipping status
• Respond to customer complaints and concerns immediately and facilitate mutually agreeable resolutions
• Manage and maintain customer contacts and opportunities in CRM system
• Initiate/ coordinate Quote requests and assist in follow up with necessary information both internal and external sources.
• Interface with other Departments during the development of NPL’s and ECO’s to verify what we have quoted or need to quote be accurate.
• Liaison between Engineering department, Production and Sales to ensure customer needs are being met.
• Provide paperwork as requested from customers.
• Maintain the CRM system and IQMS Item Master with customer information and communications.
• Coordinate customer pricing, evaluate and track annual volume compared to quote volume and provide that feedback to sales team.
• Manage new and existing customer surveys and requests.
• Coordinate Safety Data Sheets and Material information to customers as needed.
• Promote and maintain a culture and attitude of continuous improvement, working within the company team to make it more efficient, safety and an enjoyable place to work.

Requirements:

Qualifications and Requirements

• Minimum of 2 years of customer service experience required; a suitable combination of education and experience will also be considered.
• Bachelor Degree in Business preferred, but not required.

Strength in the following areas required:

• Microsoft Office experience (word, outlook, excel)
• IQMS
• EDI
• Customer Websites
• Basic Math Skills
• Excellent organizational and follow up skills
• Strong communication skills (verbal, written and presentation)
• Attention to Detail
• Ability to react quickly to multiple demands/priorities.

Experience in the following areas is preferred:

• Project Management
• Bilingual skills (Spanish)

Physical Demands:

• Must be able to lift and/or move up to 50 lbs.
• The noise level in our work environment is moderate.
• Safety glasses, hearing protection and closed-toe shoes must be worn on the production floor.