Account Manager

Day in the Life as an Account Manager

As an Account Manager at SureCam, you’ll be responsible for enriching the customer experience throughout the client life cycle. You’ll play a key role in guiding customers through onboarding and training, driving account expansion and providing ongoing support to our client’s specific needs.

Who We Are!

SureCam is a fast-growing technology company in the telematics industry. We provide hardware and software to help small and mid-size companies manage their fleets. We believe that small and mid-size businesses keep our world running, and we’re proud to help them stay focused on what matters by making their fleet easy. We help these companies run their fleets safer, and more profitably, through our connected dash cameras and software platform.

Are you ready to make an impact? We are a team united by a vision to protect the lives and livelihoods of vehicle drivers, owners, and the communities they serve. We are committed to offering a simple and affordable solution for our target market. We’re here to help safety managers and fleet owners find the technology they need to get the job done. We believe every fleet, from 5 vehicles to 5,000 should have access to the same best-in-class technology that provides real-time visibility into what’s happening on the road.

Global footprint SureCam serves thousands of fleets around the globe, including North America, UK / Europe and Australia / New Zealand. Our HQ offices are in St. Louis, Missouri, and Reading, UK (outside London). While we primarily sell direct, we have an international network of resellers across four continents.

Responsibilities We Will Trust You With:

• Growing your individual book of business within your portfolio of existing accounts
• Proactively engaging and reaching out to your accounts on a regular basis
• As the “single point of contact” for those accounts, you will build relationships to identify, qualify, sort, and develop your own cross-sell and up-sell opportunities
• Communicate with customers and react to client requirements quickly and efficiently
• Analyze and understand the customer needs to present a solution that meets the customer requirements
• Nurture, build, and maintain strong relationships with stakeholders to ensure customer satisfaction and to find growth opportunities
• Research and document relevant contact information for existing leads in Salesforce
• Utilize Salesforce to ensure activities are documented properly, opportunities are forecasted accurately, and information regarding the opportunity is communicated appropriately
• Utilize CRM tools to communicate clearly and effectively with customers
• Maintain knowledge of market conditions and competitive activities
• Develop and maintain expert product knowledge on SureCam products and platforms

Experience and Qualifications

• 3-5 years of experience in a Customer Service and/or an Account Manager role
• Exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objections
• An ability to think critically and be a problem solver that takes ownership
• Excellent verbal and written communication skills
• Resilience and an ability to remain calm, you can guide customers through issues and escalations
• You understand the importance of sales targets and can forecast the outcomes of your activity accurately
• You enjoy “owning” a portfolio of accounts and guiding them through the customer journey

Perks:

• Local candidates will enjoy a hybrid work schedule, but we will consider remote candidates with strongly matching skillsets
• Office provided snacks
• Comprehensive - medical, dental, vision, & 401k
• Paid holidays and unlimited PTO

Belonging & Accommodations:

SureCam provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Disclaimer: The intent of this job description is to provide a representation of the types of duties and levels of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.