Product and Marketing Coordinator

Job Description

Position Overview:

FRS Clipper is a growing transportation service and tour operator, providing fast premium ferry travel between downtown Seattle, WA and Victoria BC—recently named the World’s Best Small City by Condé Nast Traveller readers.The Product and Marketing coordinator works closely with FRS Clipper’s product and marketing leaders to inspire our guests to book overnight trips and find the perfect activities for their getaway to Victoria BC or Seattle. This role requires strong attention to detail, the ability to deal with ambiguous situations, and a passion for creating excellent travel experiences. This individual will report directly to the Product & Account Manager while playing an overlapping support role for product related marketing tasks.

Summary of Key Responsibilities (not limited to the following):

• Supports product leadership in our contracting process with current partners and to expand our list of partners in the travel industry.
• Supports daily account management and associated tasks related to all FRS Clipper product partnerships across hotel, tour and transportation partners encompassing daily communication and problem solving as well as product contracting and optimization.
• Works closely with internal Reservations and Onboard Agent teams to resolve product issues in a quick and efficient manner as the partner liaison as directed by the Product Manager.
• Supports management of room inventory and rates across hotel partners, rates, stop sell verification and product updates for all partners.
• Develops expertise on Clipper’s destinations and supports internal and partner product training programs, ensuring Reservations and onboard agents are up to date on all products and activities sold by the company and partners are kept abreast of latest FRS Clipper product offerings.
• Assists in executing marketing opportunities, including social campaigns, pricing promotions, and site content that highlights FRS Clipper’s hotel and tour partners and inspires travel aboard the Clipper V.
• Develops expertise on Clipper’s destinations and assists with training events for new team members. As needed, represents FRS Clipper at product tradeshows and travel industry events.
• Works closely with our tech team to ensure that partner listings on our site are both compelling and accurate. As needed, works to resolve errors/inaccuracies in listings and ensures updates are completed in a timely manner.
• Coordinates partnership collaborations such as giveaways and exclusive discounts for Clipper guests as directed by Marketing team.
• Provides updates to partners on how they are featured in Clipper marketing campaigns.
• Distributes print collateral and other marketing assets to industry partners as needed.

Qualifications and Skills Required:

• 1-3 years of professional experience in related roles.
• Excellent written and verbal communications skills.
• Intermediate to advanced Excel skills.
• Demonstrated ability to work and solve problems independently.
• Demonstrated attention to detail.
• Ability to travel to the United States and within Canada

Preferred Qualifications and Skills:

• Travel and Tourism industry experience.
• Experience with marketing and design software such as Mail Chimp, Sprout, and Canva.

Job Type: Full Time, 40 Hours per week

Salary: $24.00/hr

Benefits:

• Extended Health Care Insurance
• Dental Care
• Life, AD&D, Disability Insurance
• Employee Family Assistance Program
• RRSP Participation & Employer Match
• Paid Vacation, Sick, and Holiday Leave
• Employee perks include Travel Benefits with Alaska Air, Industry Rate Discounts with our Hotel and Tour Partner, Free Access to Exercise Facilities in Seattle & Victoria

Physical setting: In Victoria office 4 days per week minimum with 1 optional day remote after an initial period.

Ability to commute/relocate: Reliably commute or planning to relocate before starting work to Victoria, BC V8V 2G6

Schedule: Monday to Friday – some evening or weekend work as needed for trade or industry events and training.

Travel: Ability to travel to US and regular travel to Seattle required

Job Types: Full-time, Permanent

Pay: From $24.00 per hour

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Application question(s):

• Do you have the required ID/documentation to gain entry into the US?
• Are you willing to travel to the US on a regular basis?
• Do you live in/near Victoria, or are can you commit to relocate to Victoria immediately?

Education:

• Bachelor's Degree (preferred)

Experience:

• Product/Marketing: 1 year (required)

Work Location: Hybrid remote in Victoria, BC V8V 2G6

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