Operations Manager - Remote

Embark on the next step in your career journey with Direct Travel!

As one of the fastest growing Travel Management Companies (TMC) in the world, Direct Travel is committed to reimagining what is possible for the industry, including business travel, personalized experiences, and meetings & events. Under the forward-thinking direction of our experienced leadership team, we are rapidly expanding and leveraging next-generation technologies to deliver on our vision for The Perfect Trip. This is your opportunity to grow your career and be part of a dynamic team that is setting the new standard of travel and service excellence. If you’re passionate about innovation and ready for what’s next, we’d love for you to join us!

POSITION IS REMOTE

Expedition Expectations

As a key member of the Canada Region team, the Operations Manager will be responsible for the daily management of operation services to ensure profitability, client satisfaction, and employee engagement.

Passport to Success

• Supports and adheres to DT’s philosophy, policies, procedures, corporate goals, and department goals
• Manages activities of business operation to ensure profitability and quality
• Sets clear, measurable performance targets for the Team Supervisors and Advisors
• Encourages necessary training and staff development
• Be up to date with industry and DT tools to best serve the customer
• Monitors performance against SLAs and takes steps and adjustments as necessary to maintain contract requirements and DT profitability
• Monitors trends and patterns in agent and team performance to identify problem areas and takes immediate corrective action for continuous improvement
• Works across teams and account management to identify a clear understanding of client needs
• Balances the needs of clients and the company in effectively resolving issues and complaints
• Provides information, tools, and coaching to the front line and or supervisory staff to create an engaged workforce
• Reviews Profit & Loss and other reporting tools where available for upgrades on business performance
• Develops and maintains communication with teams to ensure knowledge of progress, gaps in performance, and link of individual contributions to overall business objectives
• Initiates projects and makes recommendations to improve the profitability of the operation
• Collaborates with other Operations Managers in other regions to share best practices, identify opportunities for improvement, and work together to better serve the customer and engage the workforce

Going the Extra Mile

• Minimum five to seven (5-7) years' experience in Management
• Full bilingual proficiency in French and English is a requirement.
• Actively participates in monthly and quarterly meetings with accounts
• Maintains knowledge of current industry events, changes, and new development in the travel industry
• Must be able to lawfully work in the Canada and have unrestricted work authorization for Canada.
• This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, or efforts associated with the position.

Our Brand Voyage: About Direct Travel

Direct Travel is an EOE/AA/Veteran/People with Disabilities employer