Technical Account Manager

RedCloud Consulting is a business and IT consulting company with local Puget Sound Enterprise and Mid-sized clients. RedCloud seeks a Technical Account Manager to support immediate client operations. Seattle Business Magazine has recognized us, ranked #1 on their "Best Companies to Work for in Washington" for Mid-Sized Businesses list, awarded #1 Fastest Growing Company in Washington by Puget Sound Business Journal, and named on the Inc. 500/5000 list.

Overview:
As a Technical Account Manager within our BS&I practice, you will be a crucial bridge between our clients and our technical solutions. Your role involves understanding client needs, providing exceptional technical support, and ensuring successful implementation of our products.

Responsibilities include but are not limited to:

• Client Relationship Management: Build strong relationships with clients, acting as their primary technical point of contact.
• Pre-Sales Support: Assist during pre-sales processes by addressing technical queries and demonstrating product capabilities.
• Post-Sales Support: Provide ongoing technical assistance after the sale, ensuring customer satisfaction.
• Product Training: Train clients on effective product usage and best practices.
• Feedback Loop: Gather and relay customer feedback to our development teams for continuous improvement.
• Performance Monitoring: Track product performance and identify areas for enhancement.
• Solution Identification: Analyze client needs and recommend upgrades or additional features.
• Sales Collaboration: Work closely with our sales team to win new business and expand existing accounts.

Required Knowledge, Skills, and Abilities:

• Technical Acumen: Solid understanding of digital technologies, software tools, and front-end development.
• Effective Communication: Excellent verbal and written communication skills to explain technical details to non-technical audiences.
• Analytical Thinking: Strong problem-solving abilities to address client challenges.
• Customer-Centric Approach: Ability to grasp client needs and provide timely solutions.
• Business Awareness: Understand the intersection of technical requirements and business goals.
• Education: Bachelor’s degree in Computer Science or a relevant field.
• Mandatory proven work experience as a Technical Account Manager, minimum 5 years of applicable experience.
• Hands-on experience in digital technologies and customer support.
• Must be available to attend meetings in office / PNW clients daily.

Benefits and bonus information can be found at https://www.redcloudconsulting.com/careers
RedCloud requires employees have the legal ability to work in the United States during their employment period. During onboarding, proof of eligibility to work in the United States will be requested. RedCloud does not provide visa sponsorship.

About Us:
RedCloud is a boutique, business and technology consulting firm providing local companies with expert-level support for over two decades. Whether it’s to solve a specific business challenge or to provide additional support for an ambitious project, we can help bring even the most visionary endeavors to fruition.

Anchored by a foundation of "integrity-based consulting", the RedCloud team of subject matter experts collaborate closely with clients to develop and implement high-level solutions, bringing stability, growth, and innovation together for long-term success. We provide a broad array of business and technology consulting services through RedCloud’s core services: Empower Operations, Empower Sales and Marketing, Empower Customers, Empower Security and Privacy.

Visit http://www.redcloudconsulting.com/ for more info.
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