Job Description
Job title Customer Success Manager
Reporting line - Customer Success Team Manager
Reporting line - Customer Success Team Manager
Location: Hawthorne ,CA .
Employment: Full time, permanent, on-site
We’re Supacolor. We make the world’s best heat transfer, but that’s not all. We make it Supafast and Supaeasy to print garments like a pro. Supacolor exists for one reason: to help you make it. At the heart of our culture are our core values; positivity, do right by people, work together, accountable, dream big and love winning.
Employment: Full time, permanent, on-site
We’re Supacolor. We make the world’s best heat transfer, but that’s not all. We make it Supafast and Supaeasy to print garments like a pro. Supacolor exists for one reason: to help you make it. At the heart of our culture are our core values; positivity, do right by people, work together, accountable, dream big and love winning.
This fast paced, supa fun role is responsible for bringing the ‘Supa” element to grow and nurture our key customers ensuring they have everything they need to remain loyal engaged customers that are Supacolor fanatics. Winning is this is customer retention & growth.
Key responsibilities include:
- Proactive Account Management - building and maintain long-lasting client relationship, providing ‘Supa’ awesome experiences for our customers, providing solution, after sales support and negotiating agreements
- Identifying opportunities for growth
- Reporting and analysis - preparing reports and analyzing information from all the great information you've added to HubSpot to demonstrate your progress and achievements of targets
- Building great relationships - internally and externally
- Working as part of a high performing sales team that loves to win!
- Effective. regular and relevant communication to stakeholders
- Contributing positively to our Supaculture, demonstrating our values
- Commitment to employee safety by observing and promoting safe work practices, proactive in hazard management and ensuring all safety policies and procedures are being followed
- Demonstrating operational excellence in all aspects of your role & in Supacolor competencies
Our Customer Promise
Supafast We work with Pace. We start the day off right giving our all each day. We work with a sense of urgency. We work with the right rhythm the business demands. We adapt our style where necessary. We stay ahead of the rush.
Supaeasy We work with composure. We keep calm under pressure, stay focused, committed and communicate well to drive results. Nothing is too much trouble; we keep things seamless, and this is felt internally and externally.
Supacolor We work with Pride. We ensure that we are the best we can be, we take pride in everything we do. We care about the customer, our work, and our colleagues. We take ownership and are accountable. We don’t settle for good; we aim for great. We work as a team supporting each other, sharing responsibility, collaborating to the success of Supacolor. We are Supacolor.
Your background, knowledge and skills
- Strong Sales background
- 5+ years Enterprise Account management
- Bachelor's degree in business administration, finance, sales, or related field or proven experience in key account management preferred
- Strong verbal and written communication skills
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Proficient in all Microsoft Office applications as well as CRM software.
- Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation, and presentation abilities
- Excellent commercial acumen
- Alignment to the Supacolor values and demonstration of Supacolor competencies
- Willingness to give and receive constructive feedback + learn and grow
Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
Supacolor is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.
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