Catering Sales Manager

$1,000 hiring bonus (restrictions apply), full time employees receive full coverage medical, dental and vision benefits at no additional cost, discounted childcare available, free rides on the CDA bus routes to Spokane, Post Falls and Coeur d'Alene available, free meal each shift, discounted food and gas at all venues, and many more!

SUMMARY:

The Catering Sales Manager will book and organize unique and creative catering services for all events while ensuring quality customer service is delivered to customers to ensure repeat business.

RESPONSIBILITIES:

• Sales to groups to maximize and capitalize on all property bookings; ensuring that all up-sells are offered and all opportunities are seized.
• Assist the Sales team to maximize the hotel occupancy.
• Oversee the execution of catering services for the Coeur D’Alene Casino Resort Hotel including pre- function planning with consideration to budgets, logistics, and menu specifications.
• Work with Principle Sales Manager to develop marketing strategies to promote and sell services.
• Resolve personnel issues and client problems.
• Develop and implement departmental policies, procedures, and guidelines.
• Maintain department database and oversee paperwork flow.
• Book in bound banquet food and beverage business (social, corporate, tribal, and interdepartmental), working with the Hotel Sales Team to coordinate food and beverage needs.
• Assist clients with regard to set-up, menus, decorations, and audio visual equipment needs.
• Secure a guaranteed guest count and method of payment for all functions.
• Respond to guest phone calls in a timely manner
• Maintain daily change sheets to update the kitchen and banquet staff.
• Other projects and duties as assigned.

QUALIFICATIONS

Education/Experience:

• Must have a valid driver’s license.
• Must have a high school diploma or equivalent.
• Must have or be able to obtain a Serve Safe Food Handlers Certificate.
• Must have six years previous experience in the food service industry with a minimum of two years spent working in banquets.
• Must be 19 years of age or older.
• Two year previous supervisory or lead experience required.
• One year previous bartending and one year previous cooking experience preferred.
• Two years previous serving experience required.

Skills/Knowledge:

• Must be highly proficient utilizing Microsoft Word, Excel, and Outlook.
• Strong multitasking, organization, and presentation skills required.
• Must be able to operate Micros POS, I.B.S. POS.
• Excellent verbal and written communication skills required.
• Must have a typing speed of 40 AWPM.
• Basic cashiering skills required.
• Must guide, coach, and work well with a team.
• Advanced problem solving skills required.
• Must be able to manage conflict and influence outcomes.
• Must have a thorough understanding of the theory of progressive discipline.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job is classified as a heavy strength category position. A person in this position will exert 50 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly to move objects. While performing the duties of this job, the employee is frequently required to work in confined areas; perform repetitive activities; pull, sit; twist; reach above shoulder height; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must occasionally push, stand, and twist. Specific vision abilities required by this job include ability to adjust focus.

This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group.

The Coeur d'Alene Casino Resort Hotel practices Indian Preference and gives preference to Coeur d'Alene Tribal Members, Spouses and/or children of CDA Tribal Members, and Other Enrolled members of Federally Recognized Tribes and then all other applicants.