Job Description

Reports to: Client Experience Lead

Job Summary: As part of our Inside Sales team, you will play a pivotal role in supporting the success of the SWS. You will be a part of our team’s non-traditional sales approach where the focus is on building connections with clients, understanding their needs, and creating meaningful relationships over upselling. We prioritize client satisfaction through active listening and attention to detail so we can make every interaction count. The ideal candidate will possess a positive attitude, exemplify the SWS core values, have a commitment to continuous learning, with a passion for providing an exceptional client experience.

Responsibilities:

Delivering world-class service as a member of front-line sales team to end users, distributors, OEM’s through building and maintaining relationships with both internal and external partners.
Consistent check-ins with clients, obtaining feedback, and find opportunities to connect.
Efficiently process client orders, including quotes, filing sales orders, and preparing invoices with utmost attention to detail.
Provide prompt support on delivery dates, tracking information, product inquiries, pricing, and lead times, communicating effectively with the team to obtain information as needed.
Provide technical support / troubleshooting assistance.
Actively develop knowledge of key accounts, pricing structure and product knowledge through training and hands on experience.
Assisting in gathering information to actively build an FAQ.
Be a trusted adviser for clients, suggesting appropriate “Essentials” products, product requirements and offering the correct accessories needed.
Participation in quality meetings with other departments, sharing client feedback and using this as a guide to suggest improvement initiatives.
Participate in working a rotation in the warranty and repairs department.
Assist with Accounts Receivable related inquiries and discrepancies.
Prepare and track reports to support regular reviews of individuals and department metrics.
Utilizing Salesforce CRM to track client interactions, preferences, product feedback, etc.
Follow appropriate escalation processes, using sound and client-focused decision-making.
Other duties as assigned.

Requirements:

Positive attitude with a strong desire to ensure each client is offered world-class service.
Commitment to continuous learning and improvement with a willingness to participate in personal growth initiatives.
Professional manners, customer care focus and strong interpersonal skills.
Superior problem solving, analytical skills, and ability to work with large amounts of data.
Ability to work in a fast-paced, dynamic environment, independently and as part of a team.
Strong verbal and written communication skills.
Excellent organization and time management skills.
Proficient with computer programs including Microsoft Word and Excel, Visual ERP would be an asset.
Flexibility with scheduling.
French/Spanish not required but would be an asset.

SWS Warning Lights Inc. is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Types: Full-time, Permanent

Pay: From $40,000.00 per year

Benefits: