Director of Operations/Sales Manager

Job Description

Job Summary
The Director of Operations plays a pivotal role in overseeing the daily operations of the organization, ensuring efficiency and effectiveness in all processes. This leadership position requires a strategic thinker who can manage various operational aspects while fostering a culture of excellence and accountability. The ideal candidate will possess a strong background in technology sales, customer service, and account management, with the ability to lead teams towards achieving organizational goals.

Duties

• Develop and implement operational strategies that align with the company's objectives.
• Manage day-to-day operations to ensure smooth workflow and productivity.
• Lead and mentor teams across various departments, fostering a collaborative environment.
• Oversee technology sales initiatives, ensuring alignment with market trends and customer needs.
• Enhance customer service processes to improve client satisfaction and retention.
• Monitor performance metrics and adjust strategies as necessary to meet targets.
• Collaborate with sales teams to drive outside sales efforts and technical sales initiatives.
• Manage account relationships, ensuring high levels of service delivery and responsiveness.
• Conduct regular assessments of operational processes to identify areas for improvement.

Skills

• Strong leadership abilities with experience in managing diverse teams.
• Proven track record in technology sales and understanding of market dynamics.
• Excellent customer service skills, with a focus on building long-term relationships.
• Ability to manage multiple projects simultaneously while maintaining attention to detail.
• Strong analytical skills for assessing operational performance and making data-driven decisions.
• Effective communication skills, both verbal and written, to convey information clearly across all levels of the organization.
• Experience in outside sales and technical sales is highly desirable.
• Proficient in account management practices that enhance client engagement and satisfaction.

Job Types: Full-time, Part-time

Pay: $24,000.00 - $120,000.00 per year

Expected hours: 10 – 20 per week

Schedule:

• Monday to Friday
• Weekends as needed

Ability to Commute:

• Wadsworth, OH 44281 (Preferred)

Ability to Relocate:

• Wadsworth, OH 44281: Relocate before starting work (Required)

Work Location: Hybrid remote in Wadsworth, OH 44281

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