Job Description
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Company Description
At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
Position Overview
Essential Duties & Responsibilities
- Provide exceptional customer service and hospitality by greeting, listening and assisting customers by exceeding their expectations and demonstrating excellent knowledge of the product and styling.
- Elevate in store experience by consistently delivering memorable moments to every customer.
- Maintain customer correspondence to build and enhance relationships and drive sales.
- Drive consistent business through key product pillars. Drive full price volume across all Ralph Lauren lifestyles.
- Utilize technology and virtual selling for outreach to clients and offer the full breadth of Ralph Lauren products.
- Develop strong product knowledge across the RL Lifestyle catalogues.
- Be well informed about the company history, current events and general information about Ralph Lauren.
- Knowledgeable in current industry trends and technology including familiarity of competition.
- Maintain a professional appearance and behaviors and follow the Ralph Lauren dress, presentation and grooming standards.
- Support and leverage all company initiatives as they relate to product launches, customer experience and selling.
- Adhere to company policies and procedures at all times.
- Assist with inventory, special events and projects as needed.
- Perform opening and closing store duties as needed.
- Maintain open, professional and ongoing communications with store management, peers and corporate partners.
- Ability to network and socialize with our target customers.
Experience, Skills & Knowledge
- 1-3 years of prior relevant work experience.
- Well-developed written and verbal skills.
- Excellent interpersonal skills with the ability to build and maintain strong working relationships.
- Strong organizational skills and attention to detail is a must.
- Ability to multi-task, work in high pressure environment.
- Self-starter / proactive mindset / passion for learning.
- Positive energy and genuine desire to work with people.
- Proficient in English, other languages a plus.
- Passion for the Brand and thriving in a selling environment.
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