Job Description
Hi, We’re AppFolio
We’re innovators, changemakers, and collaborators. We’re more than just a software company – we’re pioneers in cloud and AI who deliver magical experiences that make our customers’ lives easier. We’re revolutionizing how people do business in the real estate industry, and we want your ideas, enthusiasm, and passion to help us keep innovating.
As the Sales Operations and Strategy Manager, you will be responsible for architecting, measuring, and reporting on the sales performance and growth. As a thought leader within the organization, your work will include the following key areas:
Your impact
- Develop and deliver best in class analytical infrastructure for Sales Operations and cross functional business partners by leveraging SQL, Tableau, and Salesforce CRMa
- Partner with Sales leadership and Sales Operations Director to define Strategy & Planning including org structure, go to market motion, KPIs, HC requirements, investments, and training needed for success in all segments
- Deliver Operational Excellence in Pipeline, Forecast, and Reporting by delivering analytics and insights to Sales, Marketing and Finance leadership that measure key business drivers.
- Communicate business insights and recommendations to Operations, Sales, Marketing and Finance leadership that measure key business drivers and drive strategic insight and direction
- Lead Data governance and stewardship for Sales Operations including cleansing, manipulation, and preparation; Partner with cross-functional operations and analytics teams when necessary
- Continuously evaluate and recommend technology investments with clear ROI and implementation plans; Stay up-to-date on the latest trends and best practices in data analysis and visualization
Qualifications
- Self Starter: Ability and expectation to take initiative; Someone who can work with minimal supervision and input to identify and execute against strategic business initiatives.
- Strategic: Identifies the long-term or overall aims and interests and the means of achieving them. Sets the vision and strategy and effectively gains buy-in across the organization.
- Efficiency: Able to produce significant output with minimal wasted effort. Successfully manage multiple projects from execution through to implementation and optimization.
- Communication: Able to provide a clear communication regarding strategy (what we are doing, why, how it impacts) and present it in a clear, articulate, real, and consistent way across all levels, internally and externally.
- Strong Business Acumen and Strategic Focus: Contributes to business strategy development and execution both high level and through the details of execution.
- Leadership: Visible management and influence across teams.
- Analytical Skills: Able to draw insightful conclusions from data. Deliver timely insights that contribute to driving performance; Effective at developing and maintaining performance dashboards and business intelligence.
- Forecasting and Insights: Ability to work with Finance, Marketing and Sales leadership to manage top-down and bottoms-up forecasting; create benchmarks, trending, analysis.
- Territory, Goal and Incentives Design: Lead design of territories, roles and incentives to achieve outcomes in support of company strategy.
- Flexibility / Adaptability: Adapts quickly to changing priorities and conditions. Agile and can lead effectively through change.
- Technical Expertise: Experience in S&M SaaS operations teams utilizing SFDC reporting and analytics platforms to deliver insights.
- Growth Mindset: Positive, owns outcomes and takes responsibility for actions and relationships.
- Honesty / Integrity: Does not cut corners ethically, earns trust and maintains confidence.
Must have
- 5+ years of Sales Operations experience
- BA/BS degree or equivalent work experience
- Strong experience with SQL, Tableau, Advanced Excel/Google sheets required; Salesforce Einstein / CRMa is a Plus
- Experience in software or services industry is a plus
- Experience in S&M SaaS operations teams utilizing SFDC reporting and analytics platforms to deliver insights.
- Experience within a scaling organization in a fast paced, high growth environment
- Has strong analytical skills and a structured approach to solving unique business problems
- Strong strategic planning and anticipation skills, with an ability to manage by influence
- Enjoys presenting and communicating across all levels
Compensation & Benefits
The base salary/hourly wage that we reasonably expect to pay for this role is: $108,000-$160,000
The actual base salary/hourly wage for this role will be determined by a variety of factors, including but not limited to: the candidate’s skills, education, experience, etc.
Please note that base pay is one important aspect of a compelling Total Rewards package. The base pay range indicated here does not include any additional benefits or bonuses/commissions that you may be eligible for based on your role and/or employment type.
Regular full-time employees are eligible for benefits - see here.
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