Job Description
ABOUT HUB:In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the worlds' largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected-through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one-of -a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.
- This is a hybrid or full-time in office opportunity.
HUB’s Customer Service professionals provide critical support to our customers through account management, claims management, day-to-day client oversight, and underwriting services that make us a leading sales and service organization in the insurance industry. Through a robust network of resources, you will be amongst some of the industry’s top talent to help guide and support our customer’s needs and provide them with innovative solutions.
The Assistant Account Manager is a critical position supporting customer service teams in all phases of service. This position directly affects both employee and customer satisfaction through the professional, accurate and timely execution of assigned work.
Quickly identifies the requirements of the assigned task and executes steps to complete the task with accuracy and speed. Tasks include items such as:
Prepare and/or issue documents per customer or service team member requests (e.g., certificates, auto ID cards, Evidence of Insurance)
Ensure service items are completed to resolution (e.g., policy changes, cancellations, reinstatements, loss runs)
Check policy documents
Mail client documentation
Assist in preparation of client presentation documents (submissions, proposals)
Provide quoting support and order underwriting support documents (e.g., motor vehicle reports, property detail reports, etc.)
Ensure broker management system is updated with detail and documentation (policy documents, emails, mail attachments)
Respond to inquiries (e.g., accounting, billing, service)
Process non-complex policy changes
Support download process
Policy document retrieval from carrier websites
May perform a triage role on behalf of the team: review incoming requests and assign to individual queues based on priority and skill level of associate
The expected salary range for this position is $16.15/hour to $28.84/hour and will be impacted by factors such as the successful candidate’s skills, experience, education and licensing certifications, geographic location, approved salary budget as well as the specific position’s business line, complexity, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which includes health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, eligible bonuses and commissions for full-time positions (30 hours or more).
WHAT YOU BRING TO THE TABLE:
You are perfect for this opportunity if you
Hold a high school diploma/GED (college degree strongly preferred)
Have at least 1-2 years of related commercial insurance experience
Are currently licensed in good standing
Have the confidence and demeanor to effectively interact with all levels within the organization
Are computer literate - Microsoft Office Suite and Outlook
If this describes you, then keep reading.
WHY CHOOSE HUB?:
Throughout our network of more than 450 HUB offices in North America, we offer a competitive exciting and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees, and provide continuous opportunities for growth and development. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs, yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.
We are the perfect fit if you:
Are seeking a progressive work environment at a rapidly growing organization
Have a desire to help others protect their future
Have an entrepreneurial spirit and are challenged by the opportunity to grow the business
Are focused on learning and development to enhance your industry knowledge and expertise
Are a self-starter willing to invest time and energy to learn the technical aspects of our business
Believe in integrity and building success by developing relationships with others
LIKE US SO FAR?
Take the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. Apply online today!
Are you a veteran? Disabled? We welcome ALL candidates and are proud of our wonderfully diverse employee population.
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Department Account Management & Service
Required Experience: 1-2 years of relevant experience
Required Travel: No Travel Required
Required Education: High school or equivalent
HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here athttp://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm.
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We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at (844) 300-9193 orUSRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
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