Account Manager in the Healthcare Industry

Job Description

Account Manager in the Healthcare Industry

We are looking for a strong, organized detailed-oriented individual to join our team as a healthcare account manager. This requires a very strong individual who will responsible for implementation and maintenance of accounts across the Greensboro region. To ensure the account’s success, project work will be required. Project work usually entails collaborating with important stakeholders in hospital enterprises. Daily tasks will entail looking into new growth prospects, collaborating with hospital staff to ensure customer satisfaction, and maintaining hospital hardware solutions.

What we’re looking for:

• Serve as the main point of contact for customer work partners and provide customer service.
• Maintain relationships with customers and key work partners.
• Work with customer staff to ensure solution is operating at full functionality.
• Perform ongoing maintenance on-site to hospital staff should any issues arise.
• Serve as the Project Lead when implementing hardware solutions at customer accounts.
• Identify new revenue generating opportunities.
• Complete trainings with staff and act as a resource if any questions or concerns come up.
• Execute ongoing maintenance on-site to hospital staff should any issues arise.
• Look for opportunities within the health network to upsell additional features.
• Provide details about the account's status to the internal business senior personnel
• Travel required: Up to 25%

Qualifications :

• Proven experience working in a customer success or account management role.
• Bachelor’s degree is required and experience in a healthcare related field is preferred.
• Strong operational/project management background
• Demonstrated ability to work with key stakeholders in a fast-paced environment
• Outstanding written, verbal communication and presentation skills with ability to represent company in customer facing meetings.
• Effective time management & multi-tasking skills.
• Effective presentation skills.
• Ability to work both independently and cohesively in a team environment.
• Analytical and problem-solving skills, and ability and desire to solve complex issues.
• Thrive in a fast‐paced, multi-cultural work environment.
• Good business acumen skills.

Computer/Software:

• Advanced proficiency in Word, Excel and PowerPoint; proficient in Outlook.
• Experience with Microsoft Teams for communication.

Job Type: Full-time

Pay: $80,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus opportunities

Travel requirement:

• Up to 25% travel

Education:

• Bachelor's (Required)

Experience:

• Customer Service: 3 years (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

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