Job Description

Job Summary:

We are seeking a dynamic and results-driven Account Manager to join our growing team. The ideal candidate will be responsible for ensuring the successful operations of a portfolio of accounts including: Client Relations, Enhancement Sales, Quality Control, and Scheduling This position will also be responsible for budgets, recording, reporting and billing of account. The position assists with materials purchasing and supporting purchase orders and/or paperwork and maintains project and customer files. The position also requires the ability to do accurate takeoffs and job costing as per plans. This position

PRIMARY RESPONSIBILITIES:

Account Management:
Establish and manage customer accounts, ensuring that their needs are met and that the company provides exceptional service.
Work closely with the sales team to develop account-specific strategies to maximize customer retention and growth.
Regularly communicate with key accounts to address their concerns and ensure satisfaction.
Plan and sell enhancements to clients.
Monitor the quality of work by routinely inspecting job sites
Input information as necessary into data system
Communicate effectively via phone, email, text and face to face meetings with clients, vendors and internal team members
Manage all projects outside of our building partners.
Make project site visits noting progress and areas of concern.
Attend project scope reviews and coordinate pre-construction meetings.
Coordinates with production and field personnel to ensure all material and supplies reach the job site as scheduled and required.
Set clear goals and targets for the team, monitor performance, and provide guidance and coaching to achieve objectives.
Other tasks as assigned

Key Performance Metrics

Project profitability
Performance to budget
Customer retention and Satisfaction
Revenue Growth
Contract language and risk mitigation
Job close-out accuracy
Retention collection
Change order tracking and administration
Accurate and timely reporting and project documentation

Pivotal Duties

To supervise and coordinate all work performed for the customer as assigned,
To maintain quality control and ensure the work is completed on time and on budget.
To insure quality control of all projects as assigned
To meet or exceed project by project budget standards
To support production in maximum use of field and other personnel, equipment, materials and supplies as assigned
To manage and administrate change orders, work orders, project scope changes, and complete ‘costs to complete’ estimates in an efficient, timely and accurate manner
To implement departmental best practice procedures in all areas of field operations as

assigned

Success Behaviors

Thoroughness and attention to detail
Tenacity
Excellent organizational skills
Excellent communication skills, verbal and written
Thorough understanding and working knowledge of contractual legal language
Results and action oriented
Sales and growth oriented
Profit driven – seeks ways to cut costs and improve efficiency
Effective problem solving skills
Performs and demands excellent quality in work
Service and teamwork oriented
Customer centered and focused
Focus on learning and self development
Technically competent and skilled

Core Values

Resilient
Do the Right Thing
Be a Team Player
Excellence in Everything
Be Accountable
Be Calculated

Minimum Qualifications & Educational Requirements

Bachelor’s Degree in Horticulture or a related major preferred
A landscape professional with a positive and engaging interpersonal style with a minimum of 3 years relevant experience.
A strong understanding of construction concepts timelines
A strong understanding of landscape and construction materials
Keyboard and data entry skills.
Strong knowledge of basic business accounting procedures.
Strong knowledge of computer applications (Microsoft Office Suite, Quickbooks, desired).
Excellent organizational skills and attention to detail
Proficient in Spanish a plus

Extraordinary Work Conditions

Must maintain regular and reliable attendance at a level acceptable to the company, including the ability to work overtime, holidays, evenings or weekends as necessary.
Position requires extended work hours and flexibility in scheduling; including evening or weekend hours as needed.

Equipment/Machinery Used: