Job Description

Account Manager

Reports to:

Business Unit Manager

Headquarters:

Savannah, GA

Job Location:

Remote

What we do at Dental Claim Support:

DCS is a dental revenue cycle management company that works with dentists, dental offices and DSOs in the United States. DCS empowers dental teams by integrating highly trained RCM experts and a unique technology framework to maximize profitability and catalyze growth. Our dental billing systems and processes allow our employees to work all aspects of the full revenue cycle system efficiently, to increase profits for dental practices and groups.

Position Summary:

Dental Claim Support is seeking a dynamic and results-driven Account Manager to oversee the insurance billing services provided to our clients, while facilitating solutions to clients revenue cycle management needs. As the primary management contact for key client accounts, the Account Manager is entrusted with leading a team of Account Specialists, Subcontractors, while leveraging vendor relationships in ensuring the successful delivery of revenue cycle management services. This role involves fostering strong client and workforce relationships, a focus on client satisfaction, a strategic approach to expanding our client base; while expanding revenue cycle management services to drive company growth.

How the Account Manager fits in:

The Account Manager is the pivotal connection between our revenue cycle management services, our clients, and our internal team. This role combines client-centric leadership, team and subcontractor management, revenue optimization, client growth and retention efforts, and a commitment to operational excellence. The Account Manager also contributes strategically to the department's goals, making them an essential linchpin in driving our organization's success, fostering growth, and maintaining high levels of client satisfaction.

In this role, you will:

Client Relationship Management:

Act as the primary management contact for key client accounts, overseeing all insurance billing services and driving solutions to their revenue cycle management needs.
Develop and maintain strong client relationships, understanding clients' objectives, challenges, and align our services to meet their goals.

Team and Subcontractor Management:

Lead and manage a team of Account Specialists and subcontractors, providing guidance, coaching, and mentorship.
Foster a collaborative and growth-oriented team environment, demonstrating high emotional intelligence (EQ) and conflict resolution skills.

Leadership and Workforce Retention:

Exhibit strong leadership qualities, guiding the team and fostering a culture of retention and growth mindset.
Strategically manage workforce retention initiatives and lead by example as a team player.

Revenue Cycle Management Strategy:

Develop and implement revenue cycle management strategies to optimize revenue generation for clients.
Analyze data and performance metrics, monitoring Key Performance Indicators (KPIs) to identify areas for improvement.

Client Growth and Retention:

Identify opportunities to expand revenue cycle management services with existing clients, using consultative sales techniques.
Proactively address client concerns and ensure high levels of satisfaction, mitigating client terminations effectively.

Operational Excellence:

Ensure the accuracy and efficiency of insurance billing processes performed by the team and subcontractors.
Collaborate with the team, using leadership skills, to streamline operational workflows, enforce quality control, and manage change effectively.

Cross-Departmental Communication:

Facilitate effective communication and collaboration with other departments, acting as a team player to align strategies and goals.

Continuous Learning and Adaptation:

Demonstrate a willingness to learn and evolve, staying updated on industry trends, technologies and enhancing leadership knowledge.
Apply a growth mindset and strategic thinking to adapt and thrive in a dynamic environment.

Project Management:

Take a leadership role in project management, collaborating with the Project Management team on strategic initiatives.

CRM Maintenance:

Maintain and utilize the CRM system effectively to track client interactions, information and enhance client relationships.

Success Criteria:

Growth:

Achieve a minimum of 10% annual revenue growth through new client acquisitions and expanded services with existing clients.

Client Retention:

Maintain a client retention rate of 95% or higher by proactively addressing client concerns and ensuring satisfaction.

Workforce Retention:

Achieve a workforce retention rate of 90% or higher by fostering a positive work environment, providing growth opportunities, and addressing team concerns.

Revenue Recognition:

Ensure that the team consistently meets or exceeds the revenue recognition goals established for the department, with a target of achieving 100% or higher of the set revenue recognition goals.

Emulation of Core Values:

Consistently demonstrate alignment with our core values through quarterly performance assessments.

Customer Satisfaction:

Regular NPS surveys will be conducted, and the Account Manager is expected to maintain an NPS score of 8 or higher, reflecting high levels of customer satisfaction.

Workforce Satisfaction:

Maintain a high eNPS score of 70 or higher, reflecting strong workforce satisfaction and loyalty.

Referrals:

Generate a minimum of 10% of new clients through referrals from existing satisfied clients annually.

Requirements:

4+ years of proven leadership in team management.
Dental operations and revenue cycle management experience, ideally but not required.
Strong analytical, communication, and negotiation skills.
Results-oriented mindset with a focus on revenue growth.
High EQ, conflict resolution, and consultative sales expertise.
Intuitive problem-solving and strategic thinking.
Project management and KPI monitoring abilities.
Commitment to workforce retention and team collaboration.
Proficiency in quality control and change management.
Familiarity with CRM systems, HubSpot preferred.
Proficiency in Microsoft Office (Excel, Word, Outlook, etc.) Google Drive a plus.
Willingness to adapt and learn in a dynamic industry.

Compensation:

$55,000+ salary commensurate with experience

Benefits: