Job Description

What we do:

We are a 3M Preferred Converter and specialized in designing, fabricating, and distributing a wide variety of custom adhesive and die-cut solutions for over 45 years! Through a wide variety of converting technologies, we offer a diversity of products, ranging from simple die cut tapes, seals, and gaskets, to fully-assembled sub-components. We utilize over 250 different raw materials, used for Attachment, Buzz, Squeak & Rattle / NVH, EMI Shielding, Fastening, Gasketing & Sealing, Labeling, Printing & Identification, Masking, Safety, Surface Protection, and Wind Noise / Sound Dampening.

Sales Service Administrator job description:

Responsible for the management, coordination, administrative processing, and analysis of all pre-production parts; including PPAP, samples, prototypes, and other non-production parts; in accordance with internal/external customer requirements, and in a timely manner that meets due dates agreed upon by Argent and its customers.

Responsible for the accurate and timely establishment, population, launching, execution and maintenance of static and dynamic information within PLEX; thereby allowing Argent to meet date and product commitments to external and internal customers. Relevant tasks and data include, but are not limited to:
Internal Part Numbers (IPN)
Item master data ( i.e. pricing, PPAP demand, and customer part cross-references)
Initial customer purchase orders relating to pre-production
Work orders relating to pre-production
Shipping paperwork; including PPAP, pre-production, sample material and prototypes
Responsible for proper verification of all new customer orders to confirm compliance with contract review procedures.
Responsible for assignment of new IPNs and maintaining timely initialization of data entry required in PLEX for order processing; which includes cross-referencing of part numbers, entering PPAP demand and master price.
Proactively manages assigned customer account base including timely communications with customers, account managers, quality team, and engineering as required.
Manages PPAP status of parts including entry of demand, release of work orders, and shipment of PPAP parts as required.
Manages prototype status of parts including the entry of demand, release of work orders, and shipment of parts as required.
Weekly review and reporting of all IPNs at PPAP and prototype status.
Understands MRP basics, automotive industry “release” system, supply chain processes, as well as Argent’s systems and processes.
Can locate and verify customer orders, finished goods inventory, raw inventory, and work orders within PLEX and other Argent data locations as required to service customer needs.
Advise management and account managers of critical issues that may negatively impact sample, prototype and PPAP due dates, customer relations, and internal operations or procedures.
Actively participate in projects and meetings, when appropriate, regarding the re-design of Argent systems, procedures, and training.
Continually improve skills through education and training.
Participate in special projects as directed by the Sales Manager.
Treat customers with the highest level of respect. Ensure that customer service needs take precedence over other daily tasks and responsibilities.
Promptly and accurately enter customer orders into Argent’s business system.
Effectively communicate with the Sales Team and internal/external customers.
Provide suggestions for cost savings, process improvements and enhanced customer service.