Customer Account Manager

Georgia Pacific Recycling is seeking a Customer Account Manager to join our Supply Chain team in Green Bay, WI. Our team of experienced CAMs manages procurement needs for our GPR plants and customers, logistics scheduling, communication between carrier and supplier, and order fulfillment, all while cultivating relationships with both suppliers and customers. The ideal candidate for this role would have a passion for sales and customer solutions. They would also be an economic thinker with a knack for problem-solving and experience in building and fostering strong relationships with internal and external capabilities. We are looking for candidates who are attentive to details, organized, and aren't afraid to bring up their own ideas!

Location: This role is based in our Green Bay, WI office and offers a flexible remote environment with opportunities to collaborate in person as well.

Our Team

We are seeking a Customer Account Manager who will be a vital member of our dynamic GP Recycling Supply Chain Team. This CAM will bring economic thinking and resolution to a fast-paced environment. This CAM will work on a team that finds solutions for all of our supplier and customer needs. The CAMs report to the Manager of Supply Chain.

What You Will Do

• Proactively offer solutions to supply chain activities based on supplier and GPR Plant needs
• Understand order fulfillment buy/sell plan
• Ensure execution and overseeing of scheduling while coordinating with cross-functional teams
• Implement solutions and resolve service challenges, all while remaining committed to expected service levels for our internal and external customers
• Work with a high degree of detail and accuracy and utilize excellent organizational skills to respond quickly to customer needs in a fast-paced environment.
• Develop key relationships across both internal and external customer business functions including sales and trading, operations, accounting, planning, finance, manufacturing, and transportation
• Seek best knowledge, collaborate, develop, and implement service and cost solutions to drive change, often through influence and without direct authority
• Provide strategic and analytical support to the Domestic Recycling team when new sales channels are being evaluated
• Innovative thinking to build improvements in order management process, vendor supply needs, and systems
• Travel to visit customers, offsite warehouses, and GP production facilities to gain knowledge on our business and build relationships (about 10% or less of the time)

Who You Are (Basic Qualifications)

• Experience in logistics, inside sales, supply chain, or customer service
• Experience with an order management system (e.g. SAP, Infor, Honeywell, Citrix, etc.)

What Will Put You Ahead

• Bachelor's Degree in Business, Supply Chain, or a related field
• 3+ years of inside sales, logistics, supply chain, or account management experience
• Experience using CRM Software (HubSpot, Salesforce, Microsoft Dynamics, etc.)
• Experience in process improvement, change management, and team collaboration

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here .

Who We Are

As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day - to make everyday products even better.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information.

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