Sales Manager

The Sales Manager is responsible for all aspects of sales on the sales floor. The primary responsibility of the sales manager is to assist in the closing of sales. They analyze sales performance metrics to identify areas for improvement, develop strategies to address them, and ensure compliance with company policies and procedures. They foster positive relationships with internal and external stakeholders. The sales manager will conduct sales meetings and training. Additionally, the hiring and interviewing of new sales associates will be performed as part of their regular duties.

• Ensure sales consultants are using iPads or mobile device to generate sales using NexGen and to capture valid leads.
• Review and process bi-weekly commission adjustment report.
• Responsible for reporting and monitoring all sales associate time records.
• Monitor daily and weekly sales goals, lead captures, and activity follow-up.
• Actively manage incoming text/chat software sales leads
• Review Monthly Sales Performance with Consultants and follow-up with poor performers weekly.
• Manage employee schedule and respond to scheduling issues weekly.
• Review and manage open orders weekly.
• Conduct energetic sales meetings to include review of store performance as well as team training to include vendors and GBS.
• Maintain current Up System and ensure Sales Floor Rules are followed.
• Ensure completion of any required training inclusive of monthly Lezage, and any additional monthly topics.
• Demonstrate a culture of respect, adaptability, multifunction capabilities and a strong work ethic.
• Must be flexible with work schedules and be available, as needed, to work evenings, holidays, and weekends, with or without advance notice.
• Maintain updated internal signage to include but not limited to the front door, Guest Services Office, and showroom. Ensure showroom TVs and electronic signboards are on and with current promotions.
• Ensure the sales team is using their iPads and troubleshoot any issues.
• Manage and optimize daily operations to ensure efficient and effective sales processes.
• Implement all Sales Orientation and Training Programs.
• Schedule ongoing product training with vendors.
• Develop sales force (hire, coach, and develop a high performing team). Review Applicant Tracking System and conduct interviews.
• Ensure completion of any required training to include monthly Lezage, as well as any additional monthly topics.
• Address safety issues.
• Create employee schedules weekly.
• Manage company reserve, $0 deposit, voids, and cancelled orders.
• Analyze sales performance metrics using to identify areas for improvement and develop strategies to address them.
• Supervise and support sales associates to maximize their productivity and meet sales goals -– offer “on the spot” coaching, advice, support, motivation, and information throughout the day.
• Foster positive relationships with internal and external stakeholders, including sales consultants, vendors, and GBS.
• Ensure compliance with company policies and procedures to maintain a high level of operational integrity.
• Understand and adhere to Company Policies as outlined in the Employee Handbook
• Any other duties and responsibilities as assigned by management.

SPECIFIC COMPETENCIES/ SKILLS: A proven track record of effectively managing daily operations and motivating sales teams to meet or exceed sales goals. Possess strong analytical skills to assess sales performance metrics and make data-driven decisions to improve sales processes. Demonstrate effective training techniques and the ability to foster positive relationships with internal and external stakeholders. Excellent communication and relationship management skills are essential to succeed in this fast-paced retail environment.

PHYSICAL DEMANDS/ ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, employees are frequently required to stand and use their hands and fingers to operate a computer keyboard, mouse, telephone keypad or to write. They are frequently required to communicate with customers by listening and talking. They are regularly required to walk and occasionally reach with hands and arms. Specific vision abilities required by this job include close vision and the ability to focus on the computer screen. This position may require regular lifting of up to 25 pounds.

EDUCATION AND TRAINING:

• Experience: Minimum of 3 years prior or more managerial/retail experience preferred.
• Skills: Strong written and computer skills including, Microsoft Office is required.

COMPANY OVERVIEW

Haynes Furniture and The Dump has been family owned and operated for four generations ever since Ellis Strelitz founded the very first store in Norfolk, Virginia. Since 1898, our company has been guided by one simple principle – always give our customers more value for their money. For over 125 years, we’ve remained committed to that belief and work each day to inspire ourselves and community to never settle on quality, value, and service. That strong sense of purpose has enabled our company to grow from a single store in Norfolk, Virginia to one of the largest home furnishings retailers in the country.

Today, we’re proud to make comfort and luxury truly affordable to all through our:

Worldclass Websites

• haynesfurniture.com

• thedump.com

The Dump Luxe Factory Outlets

• Atlanta, GA, Chicago, IL (Deerfield), Chicago, IL (Lombard), Dallas, TX, Houston, TX, Tempe, AZ

• Hampton, VA, Norfolk, VA, Richmond, VA, Newport News, VA

Haynes Furniture Showrooms

• Virginia Beach, VA, Newport News, VA, Richmond, VA (West End), Richmond, VA (Chippenham)

Enjoy the following benefits & more!

• Fast career growth for top performers into……Assistant Operations Manager, Inventory Specialist and more!
• Fun Fact: We promote from within! We filled 70% management positions last year with internal employees

BENEFITS + PERKS:

• Generous paid time off beginning within the first 120 days

• Employee discount on already great deals

• Career growth & supportive leaders

• Medical (High Deductible plans offer company paid HSA contributions), Vision, Dental, company paid Basic Life plus Supplemental Life Insurance, Dependent Life Insurance available.

• Short Term and Long-Term Disability plans

• Legal Resources Plan and Flexible Spending Accounts

• 401(k) retirement plan/company contribution

Company Values, Purpose and Mission:

Our Values: Respect. Quality. Grit. Growth.

Our Purpose: Inspire Ourselves & Community to Never Settle on Quality, Value & Service

Our Mission: To Become the Most Trusted Furniture Company.

The success of the company is all thanks to our dedicated associates with the drive and determination to serve our customers. We will continue our mission to be the most trusted furniture company. We won’t be stopped. We invite you to apply and come join our team.