Sales Manager - Franchise

Job Requirements

Adhere to Pacifica's Pure Stay guidelines to ensure the health, safety and comfort of our team members and guests.

• Utilize Proper Protective Equipment (PPE) as required and in accordance with property specific guidelines

• Exceeding Guest Expectations - Providing services that are above and beyond for guest satisfaction and retention.

• Demonstrating Leadership - Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Modeling Appropriate Behaviors - Serving as a role model to demonstrate appropriate behaviors.

• Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.

• Responsible for assisting in increasing revenues by soliciting new mid-week/week-end business, including food and beverage, banquet and meeting room sales on behalf of the hotels through:

Directing solicitation calls to local business and prospective leads, Soliciting and qualify potential new accounts and Effectively servicing and growing existing accounts.

• Participating in industry and civic organizations representing opportunities for future public relations and new business.

• Pro-actively pursue, organize and book sleeping rooms and group business for the hotels.

• Maintain ongoing knowledge of the competition's product and current marketing strategies.

• Communicate effectively with all hotel departments to ensure group arrangements are carried out as efficiently as possible.

• Promote a professional positive image of the hotels at all times through personal appearance, civic functions and general public relations.

• Complete sales objectives and ongoing action plan, as directed by the General Manager / Director of Sales.

• Provide adequate follow-up and solicit repeat bookings.

• Complete weekly and monthly sales reports.

• Respond promptly to all sales related inquires and correspondence from customers, prospects and lead referrals.

Conduct weekly quota of proactive sales calls in the form of telephone calls, office appointments, hotel site inspections, trade shows and networking functions/meetings.

• Qualify and grow existing accounts.

• Confirm group bookings, using availability and rate guidelines approved by the General Manager.

• Trace accounts for follow-up.

• Travel as necessary for sales calls and trade shows and Promote all Company managed hotels when appropriate.

• Respond promptly to requests by the Operational Supervisor and Corporate Director of Sales for reports and other assignments.

***Management retains the discretion to add or change the duties of the position at any time. ***

Markets:

1. GROUP BUSINESS: Tour, SMERF, Corporate, Association and Government

2. FIT - Foreign Independent Travel (contracts approved by Company)

3. LEISURE

Sales Call Quotas: Minimum of 50 qualified phone calls per week in the office, recorded on sales call report. Minimum of 10 site inspections per month. Minimum of 40 outside sales calls per month (10 calls per week).

Booking Objective: Specific goals to be established after 90 days.

Supervisory Responsibility: None.

Independent Judgment: Frequently within the guidelines established by management and to the extent of operating within Company policies and procedures.

Working Conditions/Environment: Access to entire exterior and interior of property. Indoors, various offices. Outdoors, touring properties, walking to/from automobile. Driving on roads and highways. Carrying promotional materials including trade show booth.

Work Experience

• Knowledge/Education/Experience: Minimum of one (1) year hotel sales experience.
• Skills/Abilities/Other Requirements: Must have strong English skills, both oral and written. Strong presentation, communication and organizational skills required. Ability to make timely, effective decisions. Ability to prioritize, organize and make good judgments. Ability to maintain good team member relations. Ability to develop and maintain effective guest relations. Ability to work long hours, 5 to 6 days a week. Basic accounting procedures. Computer skills; Word, Excel and PowerPoint. Valid driver's license with proof of auto liability insurance. Dependable.
• Physical Requirements: Frequent driving, walking, standing, sitting. Repetitive bending, stooping, reaching, twisting, lifting and carrying. Reaching above, at and below shoulder level. Lifting and carrying up to 35 lbs.

Must be aware of the importance of safety and security. Endeavor to be conscious of safety and security at all times. Maintain friendly and courteous demeanor.

Disclaimer This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel's employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.