Job Description

Overview:

Here at Discount Tire, we celebrate the spirit of our people with extraordinary pride and enthusiasm. Our business has been growing for more than 60 years and now is the best time in our history to join us. We are opening more locations every year and we are always looking for qualified individuals to join us in our growth. We are a company that promotes from within, both in our retail and corporate operations.

Under general supervision, the Fleet Sales Manager is responsible for obtaining new sales clients, growing existing sales accounts, assisting customer inquiries/issues, and reporting on the performance of the Fleet portfolio. The Fleet Sales Account Manager will also be responsible for maintaining and assisting the growth of assigned clients within the Fleet Services group.

Essential Duties and Responsibilities:

Engage new and active clients in-person and over the phone to increase sales
Serve as lead point of contact for Fleet customers in a defined geography
Forecast and track key account metrics and prepare reports with account status
Ensure timely new account set up and drive account activation by working on implementation plans with customers
Assist with customer requests or issue escalations as needed
Collaborate with regional managers to effectively manage services and schedule installation details
Invest time with stores in the same geographical footprint to educate stores and help foster an inviting and easy Fleet sales experience
Perform quality check surveys with customers and resolve return issues
Support the approval process and ensure all solutions follow rules & regulations
Act as liaison between clients, agencies, appropriate 3rd parties and all Discount Tire departments
Maintain and update Client information, including financials within Discount Tire BI tools
Other duties as assigned
Travel will be required up to 30% of the time. Travel will be within the local market.

Qualifications:

Three years related experience in sales or account management
B2B experience strongly preferred. Salesforce and auto-industry experience preferred
Proven skills in Microsoft Office including Excel
Ability to communicate effectively to a team and upper-management
Ability to multitask, prioritize effectively and demonstrate attention to detail
Strong analytical skills including working knowledge of sales analytics and metrics
Advanced customer service skills

Education:

This position requires an Associate’s degree or equivalent experience

Discount Tire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.

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