Hotel Sales Manager

Generates revenue through outside direct sales, relationship-building, and by identifying, developing, and maintaining property sales and marketing objectives.

Our staff prides itself on providing outstanding hospitality to our guests, and our Sales team is a significant part of this.

Essential Duties and Responsibilities

The following essential duties may be carried out with or without reasonable accommodation:

• Cultivates lead sources through prospecting, direct sales calls/appointments, cold calls, emails, and related methods.
• Establishes and maintains close contact with assigned accounts and target accounts including maintaining relationships with clients throughout the year.
• Maintains well-documented, accurate, organized, and current files on all clients in order to deliver excellent customer service.
• Identifies and analyzes competition in the local area to help build sales strategy.
• Prepares and provides the employer with all required reports and data in a timely manner.
• Develops and maintains the propertys marketing plan, forecasting, and sales budget, in collaboration with the General Manager.
• Ensures all groups are properly booked, verifies rooming list, cutoff dates, and proper payment; remains in touch with group contact during the stay; follows up timely to ensure future business.
• Completes proposals, agreements, and banquet event orders, finalizing room rates in collaboration with the General Manager.
• Coordinates meeting room set ups, fulfills guest requests for room provisioning, collaborating with other departments and 3rd party vendors.
• Coordinates with other hotel departments to provide guests with an outstanding hotel experience.
• Trains, coaches, and motivates front desk staff as front-line sales representatives, adhering to brand standards and property strategy to increase revenue.
• Travels locally to serve clients and prospect for new clients.
• Maintains a high level of professional appearance and demeanor.
• Follows all policies and procedures.

Property-Specific Essential Duties

• May work at the front desk performing all guest services and reservation duties.

Other Duties and Responsibilities Performed Occasionally

• Maintains active involvement in assigned community and industry organizations.
• Sets up tables, chairs, and other similar equipment.
• Other duties as assigned by manager.

• Demonstratable leadership, coaching, and motivational skills.
• Ability to problem solve and tactfully resolve customer issues.
• Knowledge of effective and innovative sales strategies.
• Organizational skills.
• Strong attention to detail.
• Revenue management skills, or ability to learn.
• Must be able to work independently and have the drive to succeed.
• Strong interpersonal, written, and verbal communication skills.
• Knowledge of computer software applications such as Microsoft Office suite, Property Management Systems (PMS), brand-managed websites and social media; ability to learn new computer software programs and applications.
• Must maintain a high level of professional appearance and demeanor.
• Ability to drive a vehicle and travel locally on a regular basis.
• Ability to work a flexible schedule that can include weekends, evenings, and holidays.
• Able to perform a wide variety of tasks during busy/stressful times.
• Ability to collaborate across departments.
• Ability to prioritize competing demands.
• Ability to push and/or pull equipment weighing up to 50 lbs. (such as banquet tables)
• Ability to lift 25 lbs. with or without assistance.

• High school diploma or equivalent preferred.
• Minimum of two years of customer service experience, hospitality preferred.
• Prior sales experience preferred.

• Valid driver's license.
• Must complete all brand-specific required training within brand-defined timeframe, generally within 90 days of hire.