Job Description
Location
The required locations for this role are San Jose, CA (or surrounding Bay Area, CA) or the Seattle, WA area or Remote.
Expected close date will be 11/27/24
Who You'll Work With
You will be a part of the Web team working with technology giants in Silicon Valley. Web is known for Getting Things Done and Keeping it Simple with the focus on customer and employee success at the forefront. Breaking through internal barriers to enable our customers to be successful is what we do every day. A customer first mentality is key. You will work as part of a cross-functional team to develop strategies that uncover new market opportunities that benefit both Cisco and our customer.
What You’ll Do
The SE will showcase Cisco products and solutions, lead RFP response(s), set up demonstrations, explain features and benefits to customers and design and configure products to meet specific customer requirements.
You’ll gain access to the broad palette of Cisco technologies and applications in the Service Provider market.
Keep up to date on relevant competitive solutions, products, and services. Provide technical and sales support for the Oracle account within America’s Service Providers segment. Provide technical presentations for customers, partners, and prospects. Assist with the development of formal sales plans and proposals for assigned opportunities.
- Apply knowledge of sales trends, market drivers, and key customer issues to engage in strategic account planning. Establish, prioritize, implement, and supervise actions to achieve broad territory objectives and sales strategies. Identify and cultivate future sales opportunities to build a robust pipeline.
- Work collaboratively with customers, channel partners, and account team members to meet business goals and objectives. Use effective communication methods to influence others and establish strong, influential relationships.
- Provide outstanding support to customers throughout the sales process. Proactively seek and take appropriate actions on customer requirements while balancing business needs. Resolve sophisticated issues in a timely and professional manner, taking ownership of customer happiness and dedication.
- Identify and technical issues and work collaboratively across teams to make informed decisions based on analysis and judgment.
Who you are
Minimum Qualifications:
- At least 8 years of relevant pre-sales experience in a fast-paced, high-technology environment
- Demonstrated understanding of hyperscale data center environments, with a focus on large-scale deployments. Proven experience with Cisco optical related technologies like laser systems, photonics and integrated optics.
- Minimum of 3 years in a customer-facing or technical support role.
Preferred Qualifications:
- Build and test prototypes to validate design concepts and performance, using techniques such as interferometry, spectrophotometry, and optical coherence tomography and relevant experience in Metro and RON environments.
- Stay current with the latest advancements in optical technologies, materials, and industry trends, including developments like, integrated photonics, quantum optics, and freeform optics.
- Assist in troubleshooting and resolving optical system issues in the field, leveraging knowledge of optical components and systems.
- Offer training and guidance on the proper use, maintenance, and calibration of optical systems, including the creation of training materials and conducting workshops.
- Strong track record of success and adaptability.
- A strong passion for continuous learning and a focus on mastering at least one of Cisco’s major architectures. Deep technical expertise in a specific area will provide a competitive edge and improve relevance to customers.
- Proficient in automation technologies and tools, with a good understanding of their application in deployment and maintenance environments. Experience with scripting languages (e.g., Python, Ansible) and automation frameworks is preferred.
- Experienced in understanding scale, technical requirements, and operational ease, with the ability to lead and mentor technical teams.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Why Cisco
#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!
Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.
We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).
We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco
Message to applicants applying to work in the U.S. and/or Canada:
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
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