Job Description
Join a top employer and advance your career. Our client, a leader in their field, has partnered with Aplin to hire a Bilingual Account Manager based in Calgary.Benefits & Perks:
- Remote/work-from-home position
- Fantastic company culture
- Career growth opportunities
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- RRSP matching
- Vision care
- Wellness program
- Oversee the initiation and integration processes for new clientele as communicated by the sales division.
- Ensure compliance with established schedules for client onboarding and training sessions.
- Act as the primary liaison for all client-related affairs.
- Coordinate across internal departments to address client issues and enhance overall satisfaction.
- Proactively resolve client conflicts.
- Collaborate with sales associates to nurture enduring client connections and stimulate expansion.
- Guarantee timely and effective delivery of customized solutions aligned with client needs and performance metrics.
- Produce and deliver periodic customer reports (monthly, quarterly, annually).
- Provide regular updates to the sales team on account status and challenges.
- Identify growth opportunities and collaborate with sales teams to achieve targets.
- Assist with urgent requests or escalate issues as needed.
- Gather client feedback to refine processes, products, and services offered.
- Conduct internal training for operations staff based on client requirements.
- Participate in relevant industry events.
- Monitor client Net Promoter Scores (NPS).
- Support sales efforts and accompany sales executives to client meetings as required.
- Desired qualifications include a bachelor’s degree from an accredited University or College, with a concentration in marketing, promotions, advertising sales, or business administration.
- 3-4 years of proven experience in account management.
- Bilingual proficiency in English and French is an advantage.
- Demonstrated customer-centric approach with exceptional relationship-building skills.
- Knowledge and/or interest in various sports is beneficial.
- Comprehensive understanding of products and technology, coupled with organizational abilities enabling effective management and prioritization of multiple tasks, all within strict deadlines.
- Possess meticulous attention to detail with a focus on procedural excellence and robust problem-solving abilities.
- Proficient in delivering professional presentations and demonstrating effective communication skills, both written and verbal.
- Familiarity with CRM systems is advantageous.
- Ability to leverage AI tools to identify and implement operational efficiencies.
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