Customs Specialist & Release Agent - USA Market - Hybrid/Remote

Job Description

Reliable Logistics, a leading provider of freight management and courier services. As a company driven by trust, transparency, and technology, Reliable Logistics aims to help businesses overcome distribution challenges with innovative solutions.

Job Summary:

We are seeking a highly motivated and detail-oriented Customs Coordinator & Release Agent for the North American market. As a key member of our Customs Department, you will play a crucial role in ensuring seamless and efficient customs clearance processes for our clients, with a specific focus on the USA market. This position offers the opportunity to establish USA office operations in the future.

Roles and Responsibilities:

• Facilitate smooth customs clearance processes for import and export shipments, with a particular emphasis on the USA/NA market.

• Act as a liaison between clients and customs authorities in the USA and North America, addressing issues or discrepancies effectively.

• Provide exceptional customer service, promptly addressing client inquiries and concerns with a focus on the USA market.

• Maintain accurate records of shipments, customs documentation, and client communications.

• Possess knowledge of E-Commerce goods, CLVS (Customs Low-Value Shipment), and LVS (Low-Value Shipment) processes.

• Support the team with inbound/outbound transportation.

• Identify and pursue sales opportunities within the client base.

• Collaborate with the sales team to generate new business and meet/exceed sales targets.

• Review documentation and prepare customs release entries for processing.

• Review customs declarations for accuracy of tariff classification, valuation, origin, and tariff treatment, and file amendments/refunds as needed.

• Assist with the determination of product free trade program eligibility.

• Work with customs brokers and carriers to resolve day-to-day operational issues.

• Communicate with customers to clear shipments, close entries, provide updates, and resolve paperwork issues and customs holds for the USA market.

• Maintain strong knowledge of all ports across the USA and Canada.

• Assign correct tariff classifications.

• Assist in ensuring that all entries are released, classified, and billed accurately and in a timely manner.

• Responsible for ensuring that U.S. and Canadian customs regulations are adhered to when completing import and export documents to facilitate the movement of cross-border shipments.

Qualifications & Skills:

• Certified Customs Specialist designation for USA.

• Licensed Customs Broker for the USA is an asset.

• Certified Trade Compliance Specialist designation is an asset.

• Minimum of 5 years of experience in import/export logistics, customs clearance, freight forwarding, or a related field, with a focus on the USA market.

• Strong understanding of customs regulations and procedures, particularly in the USA.

• Knowledge of E-Commerce goods, CLVS, and LVS processes.

• Experience in sales management or account management is a plus.

• Excellent communication and interpersonal skills.

• Ability to work in a fast-paced environment and manage multiple priorities.

• Proficient in MS Office applications.

• Familiarity with customer relationship management (CRM) software is preferred

Recruitment for this role by KellyConnect as a direct hire for Reliable Logistics

Job Type: Full-time

Pay: $75,000.00 - $85,000.00 per year

Benefits:

• Paid time off

Schedule:

• Day shift
• Monday to Friday

Work setting:

• In-person

Experience:

• Logistics: 5 years (Preferred)

License/Certification:

• Customs Broker License (Required)

Work Location: In person

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