Job Description

PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide.

We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community.

We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.

PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals.

Position Overview:

The Client Relations Manager oversees a team supporting a diverse North American clientele in multiple business verticals. This position involves daily supervision of a team of account managers, collaboration with internal stakeholders, and meeting & exceeding client expectations. Responsibilities encompass project management, business development, and successful delivery of transportation, logistics, and supply chain solutions. The ideal candidate possesses a positive demeanor, extensive transportation & logistics expertise, project management experience, strong communication skills, and excels at solving complex challenges.

Responsibilities:

Team Leadership:

Lead, mentor, and inspire a high-performance team of Account Managers.
Cultivate a collaborative team culture.

Client Relationship Management:

Build and nurture strong client relationships in transportation and logistics.
Develop and implement strategic account plans with Account Managers.

Transportation & Logistics Solution Expertise:

Develop a deep understanding of transportation and logistics services.
Effectively communicate the value proposition to clients.

Business Development:

Identify and pursue new opportunities, driving growth through strategic partnerships.
Serve as an expert in solutions, guiding the client lifecycle.

Project Management:

Oversee the successful initiation, execution, and closure of projects.
Apply strong process and project management skills for complex initiatives.

Client Success Strategy:

Develop and execute strategies for client retention, satisfaction, and expansion.
Proactively identify opportunities to enhance logistics services.

Performance Monitoring:

Evaluate team and individual performance.
Inform business development and project management strategies.

Communication and Collaboration:

Facilitate effective communication between clients, Account Managers, and internal teams.
Collaborate with cross-functional teams for seamless transportation & logistics service delivery.

Issue Resolution:

Act as an escalation point for client issues, ensuring swift resolution.
Implement preventive measures to minimize challenges.

Client Feedback and Insights:

Gather client feedback to drive continuous improvement in services.
Use insights to enhance client engagement, business development, and project execution.

Training and Development:

Provide ongoing training on transportation & logistics, business development, and project management.

JOB REQUIREMENTS

Qualifications:

Education:

Bachelor’s degree in Logistics Management, Supply Chain Management, Transportation Management, Business or related field.
Master’s degree or Project Management Professional certification is a plus.

Experience:

5-7 years in client success, account management, and project management in a leadership environment.
Proven experience in transportation & logistics, business development, and project management.

Technical Skills:

High-level understanding of Project Management principles.
Excellent analytical and problem-solving skills.
Experience utilizing business intelligence tools
Proficiency with Microsoft Office, project management tools, and CRMs.

Communication and Interpersonal Skills:

Strong interpersonal and communication skills, including listening, writing, presenting, and facilitating.
Experience presenting to stakeholders and senior management.

Leadership and Team Management:

Demonstrated leadership skills with transportation & logistics expertise.
Ability to lead, mentor, and motivate a team.

Personal Attributes:

Diplomatic, tactful, and poised under pressure.
Demonstrates a drive for acquiring knowledge and problem-solving and a relentless drive for team, personal, and professional development.
Innovative mindset with a keen eye for accuracy and organizational skills.

Strategic Thinking:

Ability to think strategically and use data for decision-making.

Client Focus:

Service-obsessed with a commitment to exceeding client expectations.

*** This is a great opportunity to advance your career! Come join our growing BDP team!*** BDP International - The Employer of Choice Follow BDP International Career Pages!Facebook l Twitter l LinkedIn

Job Type: Full-time

Pay: From $12.34 per year

Benefits: