Job Description
JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Vendor Management Specialist (VMS)
What this job involves
The VM Specialist is primarily responsible for vendor oversight of National services at the client sites and is fully accountable for the delivery of a variety of third-party vendor services at the client sites, consistent with the agreed scope of work, service level and funding – including meeting guaranteed savings targets. Ability to understand & manage vendors across a wide range of services, including Food, Parking, Fire Life Safety, Elevators, Grounds, Snow Removal, Pest Control, and assignments as needed to support the account.
The Contracts Specialist has financial management responsibilities at the sites, and is responsible for performance monitoring and reporting, as well as supporting the FM & Technology Director. Where appropriate, the VMS is expected to take on a Client Relationship Manager role, working with key stakeholders to ensure services are flexibly meeting the customer’s changing business environment.
What is your day to day?
Review and validate vendor performance of contracted responsibilities to ensure accurate and timely payment for services received
Work with the vendor(s) and other JLL Subject Matter Experts to drive improvement in safety, quality and cost reduction through implementation of best practices, innovations and work process improvements.
Monitor contract performance and report on overall service or business outcomes
Work closely with Sourcing Director to ensure contract development process is proceeding as planned, assist in the vendor bid analyses as and when required
Ensure compliance to Client’s sourcing and contracting policies and procedures.
Assist with the oversight and/or administration of National Vendors for correctly using Corrigo, billing and executing to the contracted expectations.
Collaborate with functional teams to ensure alignment and support core strategies and initiatives, ensuring consistency of messaging
Communicate effectively with internal and external stakeholders at all organizational levels
Desired experience and technical skills
Required
3+ years vendor relationship management experience
Able to demonstrate a professional career and subject matter expertise within IFM/Soft Services
High degree of maturity, ethics and professionalism to help ensure control of the company’s contractual obligations
Possess strong written, verbal and interpersonal skills
Strong computer background with proficiency in MS Office, particularly Excel
Ability to multitask and possess proven organizational skills
Preferred
Bachelor’s degree in Business or related field
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
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