Job Description

RNR Tire Express is a national franchise retailer of quality tires and custom wheels offered with convenient, affordable payment options designed to fit each customer’s unique budget. Established in 2000, RNR has grown to over 100 locations in 22 states.

The Accounts Manager is responsible for contacting all customers whose Rental Agreements have expired for non-renewal and determine the customers need, expectation or issue. This position, though requiring extensive telephone collection type activity, is more a sales than a collections job.

The Account Manager’s priority is to re-sell the Rental Agreement and educate the customer rather than simply calling to collect money. However, it may require field visiting the customers residence to either discuss their accounts or pick up the merchandise, either at customers request or as dictated by company policy. In an Account Manager, we are looking for candidates who are dedicated, flexible, task-oriented and self-driven. This role involves meeting weekly goals and continually enhancing the customer and company’s relationship.

What our Account Managers Do:

Demonstrate diligence, urgency, impartiality and consistency regarding account management
Contact references on all accounts that do not return calls
Use texting and other programs to contact customers
Mail letters according to mail program
Recognize and create opportunities to renew customers agreements
Schedule voluntary turn-ins of merchandise
Handle field collections and de-installations
Aid store management in other store responsibilities including daily store opening/closing duties

Account Manager Requirements:

· Valid state driver’s license with a clean driving history

· Pick up and/or move around 50-60 lbs at a time

· Clean drug screen and background check

· Prior experience of sales agent, rental agent, account executive, account manager, account collections, and rent-to-own is important in the success at this job

· This is a safety sensitive position

· Work every Monday, Friday and Saturday, along with two other days during the week.

We offer benefits, Including:

· Medical, Dental, Short Term and Long Term Disability, and Life Insurance

· Employee discount program

· Paid vacations and holidays

Job Type: Full-time

Pay: $18.00 per hour

Benefits: