Customer Service Representative

Job Description

Reports to: Customer Service Manager

Status: Full-Time Permanent

About the position

Eco Guardian provides high-quality, compostable and eco-friendly food packaging solutions. Proudly one of Canada’s fastest growing companies – 4 years in a row.

We are seeking a motivated and detail-oriented Customer Service Representative to join our growing team. In this role, you will provide exceptional customer service to all customers and team members. The ideal candidate should thrive in a fast-paced, hands-on environment.

Key Duties and Responsibilities

• Accurately enter orders and credit notes.
• Prepare and verify pick lists, submit to warehouse via EDI.
• Monitor priority orders to ensure they are delivered on time and in full.
• Invoice orders based on deliveries
• Serve as a liaison between sales, logistics, and other departments like A/R and production.
• Collaborate with warehouses and production planning to manage backorders.
• Review claims from customer, investigate and log for A/R.
• Process and analyze reports when required.
• Provide timely support to Customer Service Manager.
• Build and maintain strong relationships with key customers.
• Meet key performance indicators (KPIs).
• Monitor customer performance in terms of volume and product variety, providing regular feedback on issues and opportunities.
• Address customer inquiries and requests promptly.
• Perform additional duties as needed.

Success Factors

• Achieve internal and external customer satisfaction and meet KPI targets.
• Be resourceful and capable of working independently.
• Show initiative and be a self-starter.
• Maintain strong attention to detail and accuracy.
• Demonstrate good problem-solving skills.
• Thrive in a fast-paced work environment.
• Understand the order process for the customer base.
• Always maintains a professional demeanor
• Ability to approach problems logically and seek innovative solutions

Experience Required

• 3 years or more of customer service experience
• 2 years experience using ERP system, SAP Business One is a plus
• Very good understanding of Microsoft Office, with a focus on Excel.
• Advance Outlook skills

Our core values

1. Everyone is Forward Thinking

2. Always Do the Right Thing

3. Real desire to be Growth Oriented

4. Take time to Break Bread

5. Humbly Confident

Job Type: Full-time

Pay: $50,000.00-$60,000.00 per year

Benefits:

• Company events
• Dental care
• Extended health care
• Paid time off
• Profit sharing

Flexible language requirement:

• French not required

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Newmarket, ON L3Y 7B2: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer Service: 3 years (preferred)

Work Location: In person

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