Customer Success Team

Who we are?

Helps clients capture, transform and manage data leading to increased field to finish efficiency and profitability.

Position Summary

The Customer Success Representative’s primary responsibility is ensuring a perfect customer experience with Cansel. The customer success representative is responsible for processing customer orders in a quick, accurate and efficient manner, greeting walk-in clients, answering in-bound telephone calls and servicing clients via email and live chat.

At our Dartmoutn location, the Customer Success Representative is also responsible for day-to-day operations of the branch and will be required to perform shipping and receiving duties.

In this role, you will...

• Maintain a positive, empathetic and professional attitude with customers at all times
• Communicate with customers through various channels (greet walk-in clients, answer in-

bound telephone calls, deal with client via email and live chat)

• Respond promptly, accurately and efficiently to customer inquiries
• Prompt follow up with clients and maintain constant communication around pending orders (purchases, rentals, repairs)
• Learn the Cansel product portfolio and become an expert at suggesting appropriate measurement instruments, survey accessories, construction field supplies, wide format media and ink.
• Suggest alternative products to rapidly respond to customer needs
• Create sales orders in SAP and follow order workflow internally (order management, rental contracts, repair orders)
• Keep records of customer interactions, transactions, and comments in our CRM -

Salesforce

• Management of the store showroom (product promotions, product showcase)
• Ship and receive all parts and materials as required
• Maintain inventory of incoming, stored, and outgoing goods, as well as current space available.
• Contact carrier representative to obtain quotes, make arrangements, and to issue

documentations and instructions for shipping and delivery of materials

• Update status of inbound and outbound orders in ERP system
• Maintain inventory of incoming, stored, and outgoing goods, as well as current space available

About you...

• Passionate about customer satisfaction, demonstrated through past work and personal experiences.
• Genuine interest in understanding and helping Cansel clients with their needs
• Strong ability to work with technology and to learn new skills (computers, SAP,

measurement devices, Cansel e-commerce store, etc.).

• Either experience as a technical surveyor or any related survey experience (office data processing, survey equipment management, grade checking).
• And/or experience with and interest for measurement instruments, survey accessories and construction field supplies / safety supplies.
• And/or experience with and interest for wide format printing consumables (media and ink).

Why choose us?

In addition to the strong growth culture of the company, Cansel offers:

• Competitive compensation package.
• Uncapped Commission incentives for the sales team.
• Flexible extended health and dental benefits program.
• Group Life, Short term Disability, Long Term Disability, AD&D, and Critical Illness Insurance
• Access to on-line pharmacy
• Company vehicle program for Sales Reps.
• Employee Referral Program.
• Book Club program (we will buy any book that you feel would be beneficial to assist in your professional development).
• Free access to our online courses database.
• Exclusive discount offers on shopping, sports, movies, travels and more through Perkopolis.
• Preferred rates on some gym memberships.
• Preferred rates on personal insurance.
• Generous long service reward program.

Cansel is proud to be an equal opportunity employer and of the broad diversity of its employees.

All qualified applicants will receive equal consideration for employment regardless of race, ethnicity, religion, gender, gender identity or expression, sexual orientation, disability, or age.