Sr. Starlink Enterprise Account Manager

SR. STARLINK ENTERPRISE ACCOUNT MANAGER

Starlink, our revolutionary satellite constellation, is delivering low-latency broadband internet around the world. The Starlink Enterprise Account Management team serves as the point of contact for Starlink's growing base of enterprise customers from contract signature through successful activation, ensuring all contract terms are fulfilled. This is a senior individual contributor role that will manage large, strategic enterprise accounts and steer the strategy for a particular customer segment(s). Our ideal candidate is a self-starter who has a passion for making customers deliriously happy, blazing new trails for Starlink enterprise customers, and realizing/growing revenue.

RESPONSIBILITIES:

• Act as the primary point of contact for the most strategic enterprise customers and own the interface from contract signature onwards (onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue) with emphasis on:
  • Delivering impeccable customer service, including efficient acknowledgment and resolution of issues
  • Building robust relationships to identify requirements and manage expectations, particularly with influence at the executive level
  • Collecting, communicating, and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow enterprise business
  • Retaining and growing the value of accounts
• Responsible for defining and executing the strategy for a customer segment or portfolio, leading high-impact commercial decision-making within the vertical in partnership with other teams and influencing Starlink program priorities
• Executes new commercial terms or agreements with existing enterprise accounts in coordination with sales to grow the business or align to the latest program direction
• As an extreme owner of your strategic enterprise accounts, identify and successfully communicate readiness levels, requirements, schedules, and risks to realize forecasted revenue on or ahead of schedule
• Autonomously identifies, designs, and leads implementation of new processes and system improvements that will broadly accelerate growth for customers or enable the internal team to scale rapidly

BASIC QUALIFICATIONS:

• Bachelor's degree in engineering or business; OR high school diploma/equivalency certificate and 10+ years of professional experience in business development, operations, engineering, or account management experience
• 6+ years of consulting, project management, sales, or account management experience
• 6+ years working with strategic customers or vendors to support a technical product/service

PREFERRED SKILLS AND EXPERIENCE:

• Bachelor's degree in engineering or business
• Significant knowledge or experience in one or more of the following industries: maritime, aviation, mobile backhaul, satellite communications
• Experience managing, retaining, and growing a wide array of international customers in a sales or account management capacity
• Experience managing multiple complex projects and delivering under tight deadlines and resource constraints
• Experience building long-term and successful customer relationships demonstrating empathy, active listening, and resiliency skills
• Significant technical knowledge of Starlink or telecommunications in at least one key area: satellites, ground network, user terminals, or related technology
• Ability to synthesize multiple unique requirements and suggest smart solutions, products, or features
• Track record of demonstrating sound business judgment, evaluating alternatives, and making recommendations that were adopted and ultimately successful
• Ability to negotiate successfully, especially after a contract is signed
• Excellent written and verbal communication skills, including ability to craft and present professional presentations at all levels
• Ability to manage the execution of significant or complex contracts including initial intake, renegotiation of terms, and schedules

ADDITIONAL REQUIREMENTS:

• Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts
• Availability and willingness to travel as needed to customer sites and meetings

COMPENSATION AND BENEFITS:

Pay Range:

Sr. Starlink Enterprise Account Manager: $125,000.00 - $180,000.00/per year

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation & will be eligible for 10 or more paid holidays per year. Exempt employees are eligible for 5 days of sick leave per year.