Sales Consultant

Job Description

• Consistently and courteously greet and thank each customer and provide fast and friendly customer service
• Promote sales through explaining benefits of service and products to customers
• Perform vehicle inspections and print vehicle owner’s manual maintenance requirements and prioritize and promote needed products and services with customers and management
• Perform all necessary sales duties per company policy and procedure including, but not limited to: proper pricing, knowledge and implementation of promotions and sales, suggestive selling, proper vendor check-in, stocking merchandise
• Execute all company programs, policies, and procedures
• Attend weekly store meetings to review safety issues, store policies, procedures, and product information changes as required
• Monitor customer service area and host waiting customers
• Assist in consistent opening and closing of location based on store hours of operation
• Assist Store Manager in all functions of inventory control including month end physical inventory
• Assist in the completion of any necessary reports including the tracking and monitoring of daily sales and gross profit
• Assist management with the organizing, documenting, and processing of all adjustments
• Assist with merchandising, advertising, and promotions to effectively market product
• Attend weekly store meetings to review safety issues, store policies, procedures, and product information changes as required
• Prepare necessary sales documentation such as warranties, service agreements, and the recording and registration of tire sales
• Conduct efficient and accurate sales transactions
• Notify supervisor of any sales, cash or operating discrepancies
• Manage ticket average and profitability, and assist store manager in meeting company expectations
• Maintain the appearance of the facilities and protect the assets of the company
• Build effective relationships with customers and store staff and motivate employees to deliver positive customer experiences to the customers
• Ensure equipment maintenance schedules are maintained
• Handle complaints courteously and efficiently per company policy
• Maintain a clean environment, using company guidelines
• Maintain internal and external store appearance to comply with Big O Tires standards
• Utilize and perform all duties on the company checklists to meet consistent adherence to policies, procedures and expectations
• Adhere to all local, state and federal regulations concerning all facets of job responsibilities and duties, and store operations
• Follow posted work schedule and adhere to proper clocking procedures to accurately reflect hours worked
• Maintain timely and professional communication with management, employees, vendors and customers
• Keep supervisor informed of any maintenance problems and/or any issues that need attention
• Assist in the proper training of new employees as needed
• Clean facilities, tools and equipment; and stock shelves
• Complete all required training in a timely manner
• Other duties as assigned

• 18 years of age or older
• Availability to work holidays, weekends, and after regular business hours as needed
• Reliable transportation to work
• Ability to learn new concepts and use technical materials
• Ability to consistently operate a computer and other office productivity machinery
• Capability to safely operate automatic and manual transmission vehicles
• Ability to exchange accurate information with customers
• Willingness to work with hazardous materials
• Ability to consistently work in outdoor weather conditions
• Willingness to comply with Personal Protection Equipment (PPE) regulations
• Vision, hearing, speech, and the ability to detect odors is essential
• Ability to remain in a stationary position (standing and/or driving) for up to nine hours per shift
• Ability to move and position self to move and retrieve product and supplies from shelves, under counters, or stacks of inventory weighing 75 pounds
• Ability to meet company requirements including successful pre-employment drug screening, Motor Vehicle Report (MVR), and criminal background check
• Legal authorization to work in the United States of America

• High school diploma or GED equivalent
• One year or more of experience in an automotive shop environment
• Valid driver’s license
• Readiness to work both independently and in a team environment
• Capability to work at a fast pace
• Strong verbal communication skills
• Sales abilities
• Enthusiastic personality
• Stamina
• Ability to prioritize and plan work activities using time efficiently
• Management of multiple tasks and projects
• Ability to perform detail work with accuracy

• Put Customers First
• Respect Everyone – Demonstrate high regard or show special attention to customers, coworkers, vendors… everyone you come in contact with.
• Provide Excellent Service – Go the extra mile to ensure our customers are happy and satisfied with our products and services.
• Deliver on Your Promises – Do what you say you are going to do, when you say you are going to do it. Every time.
• Be Tenacious
• Give Your Best – Always give your best effort and seek to improve every day.
• Never Settle – Settling can lead to compromising on effort and quality of work. Find a way forward and don’t settle for “It can’t be done.”
• Work Passionately – Passion accelerates your abilities, propels you to overcome obstacles and shows customers and co-workers that you care.
• Lead by Example
• Do the Right Thing – When we let honesty and integrity be our guide, we will always be headed in the right direction.
• Take Ownership – Each of us must be accountable for ourselves, our colleagues, our customers and our company.
• Act with Empathy – When we recognize and understand each other’s challenges, we communicate better and grow stronger as a team.

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