Location: Newington, CT. This is an onsite role (not hybrid, not remote)

Work Schedule: Monday-Friday; 8:30 am - 5:00 pm

SUMMARY

Primarily responsible for the project management of key accounts and client programs from concept to mail drop in an efficient, cost-effective and timely manner, with excellent Customer Service skills. Also responsible for development of a productive business relationship to ensure client satisfaction and continued business.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for coordinating all aspects of client’s mailing, including submission of text, data processing instructions, printing, lettershop applications and mail processing, production and scheduling.

• Generates top quality work.

• Schedule and enter account information into CJM, determine mail date and monitor timeliness.

• Coordinate, inspect and make recommendations on client materials received at Data-Mail.

• Coordinate laser text and sign-offs with client.

• Analyze programming specifications and manage letter text signoff procedures.

• Coordinate client visits and conduct client meetings.

• Analyze postal requirements.

• Ensure postage monies are correct and received before mailing.

• Update quote and correspondence with client to ensure proper billing.

• Create lettershop instructions, recaps, & production samples. Maintains inventory control.

• Ensure all lettershop instructions are correct.

• Advise client on technical and logistic opportunities and problems with mailing.

• Keep apprised of new postal regulations, as well as new direct mail techniques and make recommendations to senior management and client.

• Analyze leftover inventory and take appropriate action.

• Ensure all leftover inventory is reported to the client and action is taken.

• Continually learn new techniques in the direct mail industry.

• Ensure postage monies are correct and received before mailing.

• Comply with company rules and regulations.

• Maintain confidentiality of company-sensitive data.

• Implement a commitment to quality philosophy and recommend methods and procedures to reduce cost and/or improve operating efficiency of the department.

• Keep manager/supervisor informed of activities and situations that will impact the achievement of corporate or department goals and objectives.

• Perform other related duties as required to achieve the goals and objectives of the department and company.

EDUCATION/EXPERIENCE

• Four-year college degree plus a minimum of 3 years in a customer service position or equivalent experience
• Minimum of 2 years’ experience in data processing, marketing or printing environment.
• Microsoft Office – spreadsheet and word processing
• Proficiency in Excel & Word

COMPETENCIES

• Ability to work in a fast-paced environment
• Knowledge of laser printers
• Excellent verbal and written communication skills
• Strong interpersonal skills
• Microsoft Office-Word and Excel
• Management skills
• Training skills
• Organizational and analytical skills
• Data processing skills to include merge/purge, list maintenance, laser printing
• Ability to schedule and coordinate interdepartmental processes to include account service, data processing, scheduling and print room.
• Account service oriented
• Time management proficiency
• Team oriented
• Decision making skills
• Problem resolution ability
• Lettershop skills, to include inserting, bindery, mail processing and postal regulations.
• Ability to handle stressful situations with professionalism and tact
• MUST be able to work extended hours on short or no notice