Job Description

Customer Service Representative - Entry Level

Pacific Aero Tech has been dedicated to repairing and servicing aircraft windows, avionics and instruments since 1987. We are certified as a repair station by the Federal Aviation Administration (FAA) and the European Aviation Safety Authority (EASA).

With a primary focus on cockpit windows for over 30 years, our staff of technicians has developed industry-best knowledge and experience on all varieties of aircraft platforms, leading to our status as Subject Matter Experts for cockpit windows. We have proudly won the coveted Aviall Supplier Excellence Award each of the last 7 years.

Above all, our team is committed to providing exceptional service and unquestioned quality with the highest level of integrity in the industry.

Why we need you:

We at Pacific Aero Tech are developing exciting new products to compete in a highly competitive market. We are looking for a Customer Service Representative to manage assigned customer accounts. We need you to help Pacific Aero Tech maintain its unparalleled industry reputation by directly interfacing with our customers – to meet their needs and provide quick solutions to customer inquiries. Your excellent analytical and communication skills will be front and center in these efforts. We are looking for someone who is energetic, and goal driven, someone who can remain calm and polite in challenging situations.

Here's what you'll be doing:

Interface as point of contact for the customer, utilizing effective judgment to coordinate customer needs with other departments.
Actively assist with resolutions by investigating problems, identifying possible solutions, and making recommendations.
Develop long-term customer relationships.
Respond to customer enquiries and escalate issues as needed.
Generate and submit quotes to the customer based on shop findings, customer requirements, product inventory, labor, and company pricing policies.
Communicate inspection documents in customer-appropriate language.
Process approvals, verifying customer pricing and delivery dates.
Process a variety of documents (work orders, purchase orders, invoices) for data entry using an ERP System such as Pentagon 2000SQL software.
Other duties as assigned.

You own this if you are:

Open to feedback and learning new skills
Target driven and highly motivated
Proficient in Microsoft Word, Excel, and Outlook
Organized and detail oriented
Customer centric in everything you do
Committed to upholding our company values:

Quality – Never accepting mediocrity.

Integrity – Holding steadfast to our morals and ethics, even when it’s the more difficult plan.

Respect – Acknowledging human nature and giving one another the benefit of the doubt.

Excellence – Relentless pursuit to redefine boundaries.

Resourcefulness – Removing roadblocks with ingenuity.

Preferred qualifications:

Bachelor's degree in business, communications, or another related field or 2-5+ years of experience in job costing, account management, customer service, or aerospace/manufacturing experience
Experience working with an ERP System such as Pentagon 2000SQL software

Had you been with us last month, the top 3 things you would have impacted are:

1. Due to our increased volume, you would have had a crucial impact on the revenue the company created with the quotes you would have generated and processed.

2. You would have directly supported top domestic and international airlines by providing competitive repair estimates.

3. You would have actively advocated for our customers' needs by communicating and scheduling their critical timeline requirements to the rest of our team members.

Job Type: Full-time

Pay: $26.00 - $31.00 per hour

Benefits: