Technical Field Educator, ICM

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

A healthy heart is essential to good health. That's why we're committed to advancing treatments for people with cardiovascular disease. As a Commercial leader in Cardiac Rhythm Technologies, our breakthrough medical technologies help restore people's health so they can get back to living their best lives, faster. We focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.

The Technical Field Educator is responsible for developing and implementing product training and sales training strategies associated with the ICM portfolio including continuous content development, new hire training, new product launches and national ongoing education. This individual will work closely with members of the CRM team (Sales, Marketing, and Medical Affairs, etc.) and cross functionally throughout the organization to develop and implement revenue generating initiatives in support of strategic objectives and business needs based on customer and field feedback. This position will represent the division as an expert in cardiac device monitoring in customer-facing interactions, education initiatives, and technical support. The design, development, and marketing strategies of ICM devices are directly impacted from feedback and ideas generated from individuals in these roles.

WHAT YOU'LL DO

• Participate and lead strategic projects designed to meet the needs of the field sales team. These projects include continuous collaboration with all relevant support departments: Marketing, Clinical, Regulatory, IT, Sales Operations, Commercial Services, etc., and include but are not limited to new product launches, new marketing directives, new indication launches, new positioning directives, revenue-generating targets, etc.
• Manage, design, and deliver sales training curriculum for all new hires with a focus on increasing understanding of product knowledge, selling skills (Consultative Selling) and market dynamics.
• Serve as a mentor to the team for new hires, assisting in their successful integration and technical and sales development.
• Lead, develop, and implement effective training programs to ensure both new and existing field team members are properly trained on clinical data, promotional messaging, marketing, business acumen, selling skills and account management with the dedicated ICM and core CRM team at a national level.
• Serves as the SME in cross-divisional collaboration, interpreting field and internal needs and solutions seamlessly to give customer feedback and field needs to counterparts.
• Partner with the commercial team and all key business functions (Sales, Marketing, Market Access, Clinical, Medical, HR, Legal, Regulatory, Compliance etc.) to ensure cross-functional input is integrated into training program content and delivery.
• Support regional meetings with regional directors as the SME.
• Work closely with marketing team members to ensure a thorough understanding of products in the marketplace, including competitive strategies and to provide input on tactical implementation of marketing strategies.
• Work closely with engineering team members to ensure a thorough understanding of product functionality, including competitive products, and to provide input design iterations and improvements.
• Provide leadership and expertise in all customer education including EP, cardiology, neurologists, NPs, PAs, AHPs and any other customers who interact with ICM products with a specific focus on remote monitoring and Merlin.
• Align on and support achievement of sales target and growth over prior year, prior quarter etc. for BU with quarterly focus targets designed to generate revenue.
• Provides competitive information of Abbott ICMs vs competitive ICM including staying current with publications and competitive updates and supports ICM and CRM sales leadership by providing technical selling messages against competition.

Provides additional back-up support to CRM Sales Representatives in the following areas:

• Sales support
• Regional and national training seminars
• Clinical studies/data collection
• Trouble Shooting
• Customer education to all types of customers (AHP, HCP, etc)
• Mentors and provides leadership for less experienced sales reps
• Continuously develops engineering, sales and technical skills relative to the overall Arrhythmia Management strategy, including learning opportunities via Sr. Sales personnel and management

EDUCATION & COMPETENCIES

Required:

• Bachelor’s degree in engineering or healthcare required, master’s degree preferred with IBHRE certification
• A minimum of 5+ years of medical device experience directly with implantable cardiac device monitors. Prior cardiac rhythm management experience. Prior medical device sales experience.
• Hands-on experience developing and launching field-campaigns, education, sales training programs, and clinical selling tools
• Experience working with (presenting to, partnering/negotiating with) customers (payers, hospitals, and physicians), patients, professional and medical organizations and ability to develop mutually beneficial strategies and tactics to support portfolio planning, commercialization, and sales/marketing objectives
• Experience partnering with engineering counterparts to provide highly technical solutions to hardware/software based problems
• The advanced ability to influence others, a demonstrated ability to obtain results through others, and strong command of both written and verbal communication skills are also required.
• The candidate must possess a strong commitment to company values and have the ability to travel extensively (>50%)
• Candidates must possess a valid driver's license issued in the United States with the ability to travel related to this role is required.

WHAT WE OFFER

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

Learn more about our benefits that add real value to your life to help you live fully: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us atwww.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is $83,000.00 – $166,000.00. In specific locations, the pay range may vary from the range posted.