Job Description
We’re looking for a new team member: Client Account Manager!
Are you ready to join a dynamic, forward-thinking team that’s redefining the future of managed IT services? At Portland Internetworks, we're not just about tech—we're about people, relationships, and growth. We’ve been delivering cutting-edge IT and telecom solutions since 1997, and now we’re on the hunt for a Client Account Manager (CAM) to join our ranks and be the bridge between our services and our clients’ success.
What’s a Client Account Manager, you ask?
Think of this role as the ultimate connector. As a CAM, you’ll be the trusted advisor for our clients, ensuring they receive top-tier service, proactive technology insights, and solutions tailored to their unique goals. You won’t just manage accounts—you’ll foster partnerships, creating lasting value.
In short: you’re the face of our company. And a friendly, approachable face at that.
What You’ll Do as Our CAM:
- Relationship Guru: Build and maintain strong, long-term relationships with a diverse portfolio of clients.
- Technology Whisperer: Translate tech talk into actionable business insights, helping clients align IT strategies with their goals.
- Collaborate with vCIOs: Partner with our Virtual Chief Information Officer (vCIO) team to develop and deliver strategic technology roadmaps that align with clients’ business objectives. Together, you'll guide clients toward proactive, long-term IT planning.
- Business Review Leader: Facilitate regular business reviews with clients to assess their needs, discuss progress, and provide proactive, strategic recommendations that drive value.
- Proactive Problem Solver: Anticipate client needs and concerns, addressing them before they escalate.
- Team Collaborator: Work closely with Service, Sales, Project Management, and vCIO teams to ensure seamless, top-notch client experiences.
- Data-Driven Decision Maker: Use metrics, reporting, and insight to guide client strategy and demonstrate the value we provide.
- Process Champion: Contribute to and follow our account management playbooks, ensuring consistency and quality in all client interactions.
Must-haves:
- A knack for building trust and rapport with clients.
- Stellar verbal and written communication skills (think: writing emails people want to read).
- Strong organizational abilities—you can juggle accounts without dropping the ball.
- A love for metrics and KPIs—because what gets measured gets improved.
- Comfort working in a tech-forward environment (bonus points if you can translate “tech” into “human”).
- Proven experience in account management, sales, or a related client-facing role.
Nice-to-haves:
- IT/technology industry experience.
- Familiarity with Managed Service Providers (MSPs).
- A flair for leading engaging, not snooze-worthy, client meetings.
A Day in the Life at Portland Internetworks:
Our CAMs are based in our Portland office and are an integral part of a collaborative, friendly team. You’ll spend your days meeting with clients, strategizing with our service team, and helping businesses thrive through smart IT solutions. Oh, and probably enjoying some great coffee.
Why You’ll Love Working Here:
At Portland Internetworks, we’re serious about creating an environment where you’ll thrive. From company camping trips and kombucha on tap to professional development opportunities and a commitment to work-life balance, we do things a little differently.
Perks of the Job:
- Competitive salary + incentive-based bonuses.
- Industry-leading PTO (because rest is productive).
- Flexible medical, dental, and vision plans.
- 401(k) with employer match.
- Paid Volunteer Time Off (VTO)—do good while working.
- Professional certifications and continuing education opportunities.
If you did a happy dance or got joyful goosebumps while reading this posting, it’s time to send your resume and cover letter!Your cover letter should include:
- A reference to the position of Client Account Manager.
- A paragraph (or two) describing why you’re the perfect fit for this role.
What to Expect from Our Hiring Process:
- A quick one-way interview where you'll answer a few pre-selected questions. It’s simple and helps us see who’s serious about working with our awesome team.
- An in-person interview where we’ll test your technical knowledge and attention to detail.
- A criminal background check. Peaceful protests from your hippie days are totally cool; serious offenses are probably not cool; overthrowing the evil dictator of a developing nation? Probably cool.
- A review of your driving history. If you have a history of dangerous driving, we may not be able to hire you, as many of our jobs involve driving to client sites.
Thanks for Your Interest in Working with Us. We Hope to Meet You Soon!
We are committed to providing an inclusive and welcoming environment for all members of our team. Portland Internetworks does not and shall not discriminate on the basis of race, color, religion, gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status.
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