Inside Sales Representative

Job Description

Our expanding team is currently seeking an inside sales representative dedicated to creating a remarkable impression with existing and potential clients. Our company prides itself in being a trusted partner for 80% of the existing builders operating in the Edmonton areas and many of the new home builders in the Calgary region. We specialize in providing a wide range of products, including custom frameless glass, shower doors, closet shelving, mirrors, closet doors, railing glass and room dividers. In addition, we have extensive experience working on residential high-rise towers in Edmonton.

Job Description

The following is a list of responsibilities for this role:

· Conducting blueprint take-offs.

· Processing customer orders.

· Providing quotation support and market knowledge to all sales teams.

· Performing necessary office administration duties.

· Scheduling client appointments via phone, email, and in-person promptly and professionally.

· Building collaborative relationships with both current and prospective clients and the team.

· Providing accurate and reliable information to clients through phone, email, and in our showrooms.

· Reviewing all client information during each telephone interaction to ensure accurate and up-to-date information.

· Following all procedures and processes to effectively respond to customer inquiries, resolve concerns, and manage client expectations.

· Escalating customer situations that fall outside our Standard Operating Procedures to management for timely resolution.

Qualifications

• Two (2) years of previous customer service experience, preferably in reception or administration.
• Excellent communication skills, both oral and written.
• Exceptional attention to detail, multi-tasking and organization skills.
• Ability to prioritize and use sound judgment skills
• Ability to work in a team environment, as well as individually, without supervision
• Computer literacy, specifically Microsoft Office, can learn internal computer programs.

Ability to work designated hours, Monday through Friday, 8:00 am to 4:30 pm, with the occasional Saturday.

Job Types: Full-time, Permanent

Pay: $45,000.00-$55,000.00 per year

Benefits:

• Employee assistance program
• Extended health care
• On-site parking
• Paid time off
• Store discount

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Education:

• Bachelor's Degree (preferred)

Experience:

• Retail sales: 1 year (preferred)
• Construction or Furniture industry: 1 year (preferred)

Work Location: In person

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