Sales Coordinator

About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description: Discover the best spot to meet, greet, dine, and relax in the Energy Corridor. Find easygoing sophistication everywhere you look at Hyatt Regency Houston West and make us your go-to gathering hub to explore the city’s best like CityCentre, world-class shopping and dining, tree-lined streets and verdant parks. From the moment you walk under the vaulted ceilings of our atrium, you know you’re in the right place for a memorable experience. And with 25,000 square feet of versatile event space—including the elegant Texas Ballroom, our hotel is ideal for business and social gatherings. At the Hyatt Regency Houston West we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 100 hotels representing all major brands. We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the communities around us. If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at Hyatt Regency Houston West with Pyramid Global Hospitality can mean for you! Overview:

• Answer Incoming Phone Calls and Qualify Inquiries. Take all phone leads as well as email leads. Create all leads in Envision and assign them to the correct sales manager.
• Manage Group Room Blocks, cut off dates, block clean up, group pick up.

• Input Group Rooming Lists and Reservation Changes.
• Manage Electronic Reader Boards. Create slides with all event information and upload it to the website.
• Manage Turnover process for new events. Create PM accounts, make sure deposit traces and revenue is forecasted by managers, scan and create electronic file and forward to accounting.
• Create Sales & Catering kits and restock the supply area as appropriate.
• Check the office supplies and order supplies when necessary.
• Prepare Welcome Cards and amenities for VIPs.

• Send No-Show emails and 18-Day Resume list to all managers.
• Run all reports for EO & Resume meetings, for billing meeting and for EO & Resume meetings.
• Manage ECC. (Event Concierge Console): Add Meeting manager and Client.
• Assist managers with amenities and administrative tasks such as breakfast vouchers, cutting menus, making pre- content cards, printing etc.
• Create EOs for all internal events or meetings.
• Meet with front desk manager weekly to go over Resumes, group information.
• Organize file cabinet for all files for bookings.
• Input all group Rooming lists, set up routing, build packages in Opera, create booking links.
• Planning manager for all courtesy blocks: Input traces in envision, send intro emails, send estimates, send payment links, collect payment for rooms, create resumes and send group invoice.
• Coordinate with Group contact and keep communication for any changes made to groups, group updates, special requests etc. until event is over.
• Assist sales managers with all reservation changes.
• Run Group pick up meeting.
• Make sure all suites for VIPS are booked in advance.

Qualifications:

• Previous experience as a Sales Coordinator in a full-service hotel is a plus.
• Previous experience with a Hyatt Brand is a plus.
• Open to candidates with Front Office background.

Excellent Benefits!

• 401k after 90 days, company match to 4%
• Medical/ Dental/Vision Insurance– eligible after 90 days
• Company-paid Life Insurance
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Awesome Vacation and Paid Time-Off Policies
• Hyatt Hotel Discounts Worldwide
• Pyramid Global Hospitality Discounts

Pyramid Hotel Group is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Pyramid Hotel Group does not discriminate based on disability, veteran status, or any other basis protected under federal, state, or local laws.

Compensation Range: The compensation for this position is $18.00/Hr. - $20.00/Yr. based on qualifications and experience.