Job Description

Inside Sales Manager

The Inside Sales Manager supports the Sales Team including Sales Representatives, Current and New Customers and other internal departments.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Develop an in-depth knowledge of the products and utilize this knowledge to support sales and drive revenue.
Supports new product roll-outs and old/new model transitions.
Completion of annual price sheets, submission for approval by senior mgmt.
Assigns annual price sheets to customers based on contribution margin levels, submits to senior mgmt. for approval and communicates with customers/reps.
Gathering of customer forecasts and working with Inventory Analyst to develop inventory plans.
Ensures all information on product/specs/quality testing, etc. is completed and uploaded into the customers’ portals, spreadsheets, etc. in a timely manner.
Serves as an internal point of contact for customers inquiries and works with internal team to come to provide a quick resolution.
Lead/Support Company Trade Shows: Customer Expos, Samples and National Hardware Show Activities from start to finish.
Assist with research and remain knowledgeable of industry trends and competition via timely completion of competitive shops.
Contribute across the organization (operations – shipping, tradeshow prep, customer service – email and phone inquiries) during peak seasonal periods.
As with any successful company there is need for continuous improvements in processes and methods of doing business. This position must be able to be a key contributor in process evolution and standardization in areas where processes/standards exist and where they are new or needed also.

SKILLS/COMPETENCIES:

The right person for this position must be proficient with all Microsoft office software (Excel, PowerPoint, etc). The candidate will also have a firm understanding of retail math: margins, profit/loss, percentage increase/decrease, discounts, etc.

Communication: Creates and sustains ongoing forums that encourage collaborative communication opportunities; demonstrates and promotes positive prospect, client, and work relationships; proactively addresses and manages conflict and disputes; works to achieve constructive resolution.

Results Orientation: Makes fact-based decisions and follows through to completion, analyses and uses data to assist in achieving sales goals, drives execution, initiates action and follow-ups to successful completion, effectively demonstrates how solutions will solve prospects or client’s problem(s), continuously conducts post call debriefs and performs pre-call strategies.

Collaboration: Effectively builds and maintains partnerships with clients, prospects and people at all levels of the company. Contributes to team and company success. Maintains flexibility and reacts to change appropriately. Communicates and shares information with candor that builds trust and enhances relationships.

Mental Agility: Manages multiple responsibilities ensuring quality and timeliness are at the forefront. Is capable of setting priorities for themselves and team but understands and embraces the fact that customer service is key element of this position and one must react and adjust priorities accordingly.

Skills: Proficient in Microsoft software: Excel, PowerPoint, Outlook. Experience with Company Based Operating Systems, E-commerce and Supplier Portals. Able to multi-task and handle changing priorities. Ability to lift items weighing up to 30 lbs.

Preferred Prior Experience: Includes Inside Sales, Sales Operations, Sales Support, Customer Service, Project Mgmt.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits: