Application Support Specialist

We are a fast-growing, progressive company that prides itself on three core values —Trust. Quality. Value — staying true to our commitment to building Trust with clients and staff, delivering uncompromising Quality, and leveraging creativity to secure Value. As an employer, we strive to uphold a positive work culture and create an environment where employees have every opportunity for advancement and personal success.

Roles & Responsibilities:

• Provide technical support to end-users by diagnosing and resolving issues related to enterprise-level applications (ERP, CRM, HRMS etc.) and other software used throughout the organization.
• Help manage application configurations, integrations, maintenance, security, and user provisioning.
• Investigate, develop, and implement automated methods that effectively solve business challenges.
• Generate scripts, workflows, queries, and other ad-hoc reports that provide sustainable tools and meaningful data.
• Collaborate and develop new Microsoft 365 based business solutions; leveraging tools such as SharePoint, Power Apps, Power Automate, and Power BI.
• Help administer network equipment, user hardware, and other peripheral devices.
• Troubleshoot hardware and network issues when they arise for both on-prem and remote cases.
• Other duties as assigned.

Qualifications:

• A Bachelor's degree or equivalent foundation in Computer Engineering, Computer Science, or Information Systems.
• 3-5 years of experience supporting, programming, and developing business solutions.
• Possess excellent verbal and written communication skills, allowing for clear and concise interactions with team members, superiors, and other departments.
• Exceptionally organized with a keen eye for detail and a structured approach to tasks.
• Committed to optimizing workflows and processes to enhance efficiency and productivity.
• Demonstrated dedication to fostering a culture of continuous improvement and learning within the team or organization.

Technical Knowledge:

• 3-5 years of technical experience supporting ERP systems such as NetSuite or similar inventory, manufacturing, and accounting systems.
• Proficiency in programming languages such as Java, C++, Python, SQL and .NET
• Proficiency in using JavaScript, JQuery, Freemarker, CSS, HTML, and related front-end technologies.
• Ability to setup and troubleshoot network and computer hardware.

Additional consideration will be given to those having any of the following:

• Experience designing integrated solutions in cloud-based SaaS and iPaaS environments.
• Experience creating solutions via predictive AI analytics and Large Language Model tools.
• Experience supporting a Microsoft 365 business environment, including the use of SharePoint, Power Platform, Microsoft Entra ID, PowerShell, and other M365 Admin utilities.

Benefits Package:

We believe in fostering a work environment that supports the well-being and financial security of our employees. As part of our commitment to your success and satisfaction, we offer a comprehensive benefits package designed to enhance both your professional and personal life.

• Group Health Benefits:
  • Our group health benefits package provides you and your eligible dependents with access to a wide range of medical, dental, and vision care services. We understand the importance of your health and are dedicated to supporting your well-being.
• Group RRSP with Employer Matching:
  • Planning for your financial future is crucial, and we're here to help you build a secure retirement.
• Wellness Credits:
  • To support your well-being, we provide wellness credits that you can use to invest in your physical and mental health to empower you on your wellness journey.
• Employee Share Ownership Plan (ESOP):
  • As a valued member of our team, you have the opportunity to become a stakeholder in the company's success through our Employee Share Ownership Plan (ESOP).
• Profit Sharing Plan:
  • Share in the success of our company through our profit-sharing plan, which provides you with a direct financial stake in the profitability and achievements of the organization.
  
  

Other Information:

• This is a full-time position, 5 days per week, Monday to Friday 8:00 a.m. to 5:00 p.m.
• Role is expected to be hybrid, with a blend of remote and in-office work. However, the specifics of this arrangement are subject to change based on organizational needs.
• Reports to the Solutions Architect.
• Wage will depend on qualifications.
• For more information about us visit: www.titanenviro.com