Customer Service Representative

Job Description

Customer ServiceJob Invitation

The Part Works is a leading plumbing parts distributor in the Pacific Northwest that just opened a position for an energetic, reliable, Inside Sales Support person.

Our best customer service people keep growing into other roles in the company, such as inside and outside salespeople. So we are looking for a new customer service pro to grow with us. We'll provide on-the-job training to do your best work. And we'll help you grow your skills so you can grow your career.

This is a full-time, Monday to Friday role, with stable daytime hours. No weekends!

A bit about us:

We are a woman owned, multi-generational, family-owned company that has that same family atmosphere in all we do.

• We are a regional plumbing distributor.
• We identify plumbing problems, create, and source the needed solutions
• We help facilities maintain critical mechanical systems by shipping the right products on time.

Your new position has several components:

• Support customers using a variety of communication tools
• Maintain the company's best customer service reputation.
• Read, understand, and follow instructions carefully.
• Provide detailed product information and assist in identifying the right products for customers
• Develop a wide and deep relationship and an understanding of each facility’s needs, preferences, and operational practices to best support their plumbing system maintenance
• Operate as the lead point of contact for account transaction management including providing support and communication for sales quotes, sales orders, information requests, product research and order status

Ready to join an awesome family and team?

If you are

• Dependable
• Ready to learn and work hard
• And looking for a place to grow

Let's have a conversation.

Benefits

Insurance :

• Life Insurance
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short Term and Long Term Disability Insurance
• GAP Insurance
• Accident Insurance
• Critical Illness Insurance
• Long Term Care Insurance
• Hospital Cash Insurance
• 401k
• 4% 401k Match

Paid Time Off:

• PTO accrues up to 18 days based on hours worked for the year. Subsequent years PTO to be banked at the beginning of the year and increased based on tenure.
• 9 Paid Holidays

Additional Compensation:

• Quarterly Non-Discretionary Bonus Opportunities

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• No experience needed

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person
• Office

Experience:

• Customer Facing: 1 year (Required)

Ability to Commute:

• Seattle, WA 98134 (Required)

Work Location: In person

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