Insurance CSR/Account Manager

Job Description

At Farmers Insurance Stephanie Robert Agency we are seeking an Account Manager to join our growing team! Our office is located in Scottsdale, AZ, and we're up to big things! We are looking for a friendly, dedicated professional to join our amazing team as a Full-Time Insurance Account Manager. You will be responsible for ensuring your clients have the coverage they need while offering additional products that may be beneficial to their goals. You will have the opportunity to utilize your customer service skills while growing your sales career. If you want to be a part of a winning and competitive culture, then this may be the career for you!

Salary: $40000.00 - $60000.00 per year

Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Responsibilities

• Proven track record of trustworthiness, dependability, and ethical behavior
• Process customer policy change requests.
• Secure all Trailing Documents from customers.
• Handle all incoming claim calls from customers and follow-up.
• Verify phone numbers, addresses, and email addresses with each customer contact and update customer information.
• Share training and education knowledge and expertise with team members.
• Thoroughly understand and follow all underwriting, rating and compliance requirements.
• Maintain knowledge of new products and services.
• Participate in regular team meetings and brainstorming sessions.
• Establish client relationships and follow up with clients
• Understanding our client's needs and ensuring that their needs are met
• Take care of all inbound customer requests via calls, texts, and emails
• Maintain a strong work ethic with a total commitment to success each and every day
• Sales experience or a client-facing background is a plus
• Having a ton of fun while being part of a competitive team

Requirements

• Must hold an active Personal Lines or Property & Casualty License
• Possess an upbeat, positive, and enthusiastic attitude.
• Be a great self-starter with a sense of urgency.
• Ability to identify and solve problems, think critically, and make decisions quickly.
• Understanding our client's needs and ensuring that their needs are met
• Sales experience or a client-facing background is a plus
• Proven track record of trustworthiness, dependability, and ethical behavior
• Must be coachable
• Excellent communication skills: written, verbal, and listening
• Must have strong interpersonal communication skills

Company Description
Farmers is proud to serve more than 10 million households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 21,000 employees.