Customer Service Representative

Job Description

Joining Sunline as a Customer Service Representative means being an integral part of a dedicated team supporting our customers' operations. You'll take charge of daily operations, serving as their primary contact and representing Sunline with professionalism and dedication. Your mission: to foster trust, nurture relationships, and uncover opportunities for lasting partnerships with our valued customers. If you're passionate about account management and customer service, we're eager to meet you!

EXPECTATIONS

· Serve as the primary point of contact for customers, addressing inquiries and concerns promptly and professionally.

· Provide accurate and timely updates on order status, including tracking information and transit times.

· Cultivate strong relationships with customers, understanding their unique needs and preferences.

· Coordinate shipments, optimizing resources and planning routes effectively.

· Collaborate with internal teams to ensure smooth execution of shipments.

· Manage documentation for international shipments, including customs paperwork and permits.

· Proactively identify and resolve transportation issues, ensuring seamless delivery.

· Liaise with relevant parties to address client concerns and offer effective solutions.

· Generate reports and analytics to track performance metrics and drive improvement.

SKILLS

· Proficiency in Windows-based systems, including Microsoft Word and Excel.

· Fluent in Spanish preferred.

· Bachelor's degree from an accredited university.

· Ability to relay information accurately and efficiently across various channels.

· Strong multitasking skills in a fast-paced environment.

· Detail-oriented with a focus on accuracy and follow-up.

· Passion for customer service and problem-solving.

· Proactive and able to work independently or collaboratively.

· Patient and persistent in issue resolution.

· Exceptional interpersonal and communication skills.

· Empathetic approach to customer service.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• San Antonio, TX 78216: Relocate before starting work (Required)

Work Location: In person

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