Account Manager

As the Account Manager, you will work closely with senior members of our team, as well as clients and partners, to execute DRTV campaigns with a focus on recruiting monthly donors.

Direct Donor Television (DDTV), a division of Moore, offers fully integrated, turn-key capabilities to plan, implement and optimize DRTV programs for nonprofit organizations. Our staff of experienced media buyers, operations specialists, analysts, telemarketing experts and seasoned account executives work together to create some of the best and most effective direct response television campaigns in the United States.

Moore is an innovation led company of 5,000 people and the largest marketing, data and fundraising company in North America serving the nonprofit industry. Some of our clients include Shriners Children’s, Feeding America, ASPCA, Wounded Warrior and Habitat for Humanity. We combine our strength in technology and unmatched industry expertise to provide clients with strategy, creativity, production, media, data, response management and analytic services.

For more information, please visit www.wearemoore.com.

In this role you will:

• Support and works closely with Account Executives, Senior Account Executives, and other client-facing staff to provide high quality service to nonprofit DRTV clients.
• Facilitate client and team communications through coordinating DRTV program meetings (both internal and external), preparing and circulating agendas and meeting notes, and tracking action/follow-up items with the relevant parties to ensure completion in a timely manner.
• Assist with maintaining or coordinating the initial set up of the following components of a DRTV campaign: data flow and feeds, digital integration and support, call center management, fulfillment, program integration, and downstream communication/lapsed reactivation strategies.
• Contribute to the oversight of DRTV client call center activities, which may include call monitoring, helping to develop call center training materials, calibration calls with call center and client participation, and drafting call center memos and recommendations for DRTV inbound clients.
• Review and provides QC assistance with all program performance metrics including regular KPI reports, retention reports and analyses, benchmark analyses, ongoing testing to optimize results, and Google Analytics traffic and conversion reports.
• Track budgets and invoicing to ensure accuracy and timely billing.

We seek:

• Bachelor's Degree. marketing, business or communications focus preferred.
• Minimum of 1 to 3 years of project management experience.
• Excellent project management skills.
• Ability to manage multiple complex projects with multiple stakeholders.
• Resourceful self-starter who can take initiative and drive projects forward, with solid follow-through skills.
• Experience working in or demonstrated personal commitment to the nonprofit industry.
• Interpersonal skills to develop professional working relationships with clients, vendors, sister companies and internal teams.
• Friendly, customer-service oriented attitude.
• Ability to adapt to changing priorities.
• Comfort working with data.
• Meticulous attention to detail.
• Commitment to delivering error-free work.
• Proficiency with Microsoft Word, PowerPoint, and Excel.
• Strong verbal and written communications skills.
• Experience with Constituent Relationship Management (CRM) systems like Luminate

A plus:

• Nonprofit and/or fundraising account management experience.
• Familiarity with direct response fundraising strategy and tactics.
• Online, EveryAction, Salsa, etc.
• Google Analytics experience.

We are unable to provide employee sponsorship.

Our Benefits:

To help you stay energized, engaged, and inspired, we offer a wide range of benefits including healthcare, support for working parents and paid time off so you can relax, recharge and be there for the people you care about.

Each full-time position at DDTV is eligible for our comprehensive benefits package, which includes health/prescription/dental/vision insurance, life insurance, accidental death & dismemberment insurance, a Health Savings Account plan, and Flexible Spending Account plans for health care and dependent care. Voluntary benefit plans are also available for disability, accident, hospital, and critical care. We offer paid holidays, paid personal leave, and paid family leave. Employees have the option to participate in a company-sponsored 401(k) plan with employer matching contributions. Several benefit plans have eligibility waiting periods.

DDTV is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status. DDTV is also committed to compliance with all fair employment practices regarding citizenship and immigration status.