Job Description
About the Role:Grade Level (for internal use): 09
Customer Success Enablement Manager
The Team:
The Polk Automotive Solutions Customer Success Team is a dynamic, solutions-oriented team of account management and product enablement professionals. Through industry insights and product consulting, we bring strategic ideas to our internal and external clients. Through timelines, documentation and internal and external communication, we ensure positive customer outcomes.
The Impact:
The PAS Customer Success Team is that of true sales enablement. The Customer Success Enablement team, a subset of the Customer Success Team, removes barriers to product fulfillment and provides frictionless facilitation to deliver successful, valuable outcomes and results through the utilization of Polk data and processes.
We are excited to announce the role of Customer Success Enablement Manager. This position is slated for U.S. coverage and will be partnered with our Polk Automotive Solutions (PAS) Sales Team. The role will report directly to the Head of Customer Success for Polk Automotive Solutions. In this role, you will work closely with Sales, Production, Customer Success Managers, and clients, to ensure seamless delivery of product solutions and timely response to client delivery questions and troubleshooting inquiries.
Objectives:
Act as the day-to-day project manager for PAS Products. Responsibilities will include, but are not limited to:
Customer Success Enablement support for Polk Automotive Solutions business:
Collaborate closely and effectively with Polk Sales, Customer Success and Production teams
Running status meetings as needed as related to your accounts
Managing large volumes of communications regarding your accounts, both internally and with clients
Salesforce organization and management
Responsible for your accounts; Initiation, Planning, Execution, Monitoring and Closure of all processes.
Run point with internal resources to solve client issues, ensuring themes are communicated to product and production.
Become an expert on your clients: their objectives, needs, and working style.
The Polk Automotive Solutions team is seeking the following skill sets, including but not limited to:
A heavy orientation for details, driven by organization and efficiency
Strong written and oral communication skills
Strong critical thinking and problem-solving skills
Enjoy working within a fast pace, multi-task, environment
Creative thinking to explore and implement process efficacies
An aptitude to learn and adapt quickly in a rapidly changing environment
The ability to build strong working relationships in a collaborative setting
Proficiency in the Microsoft Suite (PowerPoint, Excel, Teams, Word) and Salesforce applications
About S&P Global Mobility
At S&P Global Mobility, we provide invaluable insights derived from unmatched automotive data, enabling our customers to anticipate change and make decisions with conviction. Our expertise helps them to optimize their businesses, reach the right consumers, and shape the future of mobility. We open the door to automotive innovation, revealing the buying patterns of today and helping customers plan for the emerging technologies of tomorrow.
For more information, visit www.spglobal.com/mobility .
What’s In It For You?
Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
Our People:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
For more information on benefits by country visit: https://www.spglobal.com/en/careers/our-culture/
Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.
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Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.
----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)
Job ID: 300082
Posted On: 2024-04-08
Location: Virtual, Michigan, United States
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