Job Description
This employee increases revenue by responding to/initiating incoming/outgoing potential customer inquiries, using company resources, policies, and procedures to provide complete, accurate data. They will use appropriatetechnologies and follows processes in accordance with company standards to ensure customer contact is handledwith accuracy and operational effectiveness.
JOB FUNCTIONS
- Establishes customer contact by receiving inbound or initiating follow up outbound calls
- Promotes products and facilitates customer needs to utilize company's products or services by adequatelyassessing customer qualification, thoroughly explaining product/services benefits, and assisting with facilitatingphysician communication as necessary
- Resolves customer concerns by providing appropriate information regarding products and services
- Records customer information and maintains database by obtaining, entering, and verifying required data
- Ensures quality service by following and ahdering to departmental and company policies, procedures, and standards
- Facilitates sales process by communicating/sharing information with appropriate internal and external contacts
- Provides customer follow-ups as required
- Contributes to departmental objectives by accomplishing required contact and sales results
Education
- High SchoolDiplomaor General Education Degree (GED) Required
Work Experience
- Computer entry experience necessary
Knowledge, Skills, and Abilities
- Read and analyze documents such as customer orders
- Effectively communicate with co-workers and customers alike
- Help with the training of employees
- Apply common sense understanding to carry out oral and written instructions
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