Solutions Engineer

Who We Are

FlexPay is the first to market and global leader in automatic failed credit / debit card payment recovery. Our outstanding success is built upon a solid foundation of exceptional culture, adherence to our values, and an innovative AI-driven approach to solving this trillion-dollar problem.

We’re a maturing, institution-backed Fintech SaaS, solving one of the biggest problems faced by merchants. The veteran management team of serial entrepreneurs is supported by a board filled with industry leaders. Our ambition is to redefine payments and in doing so become more than just the next great unicorn, but to become a key element of the infrastructure that makes our world’s economy hum.

What The Role Looks Like

As the Solutions Engineer you will use your technical skills and expert understanding of FlexPay to explain the technical processes and benefits of our product to current and potential clients.

A day in the life of this position includes:

• Elevating client understanding and utilization of our innovative FlexPay product through tailored solutions and expert guidance.
• Creating and delivering engaging training sessions for clients, prospects, and internal teams, showcasing the technical prowess and benefits of FlexPay.
• Crafting compelling technical presentations that effectively communicate the value proposition of FlexPay's products and services to clients.
• Collaborating closely with our Business Development & Sales team to understand client needs and provide technical support throughout the sales process.
• Maintaining up-to-date technical expertise on the FlexPay product and industry trends, ensuring you're always at the cutting edge.
• Partnering with clients to deeply understand their challenges, business goals, and technical requirements, offering customized solutions within the FlexPay ecosystem.
• Acting as a trusted technical advisor throughout the sales process, guiding clients towards the most effective implementation methodology.
• Providing valuable feedback to our Product Development team, contributing to the continuous improvement of our solutions.

Who We’re Looking For

You are strategic thinker with a strong customer focus and the ability to present technology transfers to different levels of organizations from end-users to senior management, as well as help facilitate sales from an engineering perspective. You are passionate about technology and enjoy sharing that passion with others. You can take something complex and intricate and translate it into concepts that can be understood by the public, and have the communication, interpersonal and presentation skills needed to do so.

What We’re Looking For

• Bachelor’s degree with a concentration in computer sciences or business administration preferred.
• 5+ years SaaS product or process experience, with a focus on technology or payment processing.
• 2+ years preparing and delivering technical presentations to explain products to prospective clients.
• Working knowledge of API processing and basic system architecture.
• Proven expertise in translating highly technical knowledge into digestible information for clients with varying levels of technical acumen.
• Impeccable written and verbal communication skills.
• Strong problem solving and negotiation skills.
• A self-starter driven by success with attention to detail.
• An adaptive learner who strives for challenges at all times.
• Experience using Salesforce and various technology presentation tools.
• Ability to travel within Canada and the US.
• Ability to work standard Eastern hours.

What We Offer

Our vibrant culture is filled with talented, creative, deeply curious, high achievers. We believe in and invest in our people and are happy to extend the following benefits:

• Unlimited paid vacation
• 100% remote work
• Regular in-person company events
• Support for continuous learning and development.

FlexPay is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or any other characteristic protected by law. Accommodation is available upon request for applicants with disabilities.