Job Description
Salary
$135,000.00 Annually
Location
45 High Street, Boston
Job Type
Full-Time
Job Number
24-20191
Department
MBTA - Chief Operating Officer
Area
106-COO-Administration & Staff
Opening Date
03/27/2024
Closing Date
4/10/2024 11:59 PM Eastern
Union Affiliation
TEA Trans Exec Assoc
On-Call or 24/7
No; this position is not classified as on-call or 24/7.
Safety Sensitive
Yes; this is a Safety Sensitive position. Employees in this role will be subject to periodic physical examinations plus random drug and alcohol testing.
Essential Classification (Emergency Staff)
No; this position is classified as non-essential (during declared States of Emergency).
At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s core values are built around safety, service, equity, and sustainability and each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed.
Job Summary
PREVIOUS APPLICANTS PLEASE RE-APPLY
The Superintendent of Night Operations will assist the Chief of Night Operations during night and overnight hours ensuring the safe, reliable, cost-efficient execution of both revenue operations and of maintenance activities ensuring the availability of staff, vehicles, and infrastructure upon the start of service each morning.
Duties & Responsibilities
Assist the Chief of Night Operations by coordinating and managing all revenue service and maintenance activities during night and overnight hours.
Additional responsibilities may include focus on one or more departments or locations.
See applicable addendum for department or location specific functions.
Physical Demands and Working Conditions
Supervision
- Receive updates from the field throughout the night and overnight, provide updates to the Chief of Night Ops and take any remedial action necessary to ensure the safe and timely start of service each day.
- Assist in the implementation of medium and long-term tactical and strategic plans for the efficient use of night hours in order to improve everyday service and minimize the impact to service.
- Ensure proper vehicle maintenance activities are carried out on revenue and non-revenue fleets to satisfy start of service operating requirements and assure long-term integrity.
- Ensure work crews enter and leave the right of way in a safe and timely fashion to ensure the timely start of service.
- Ensure maintenance goals and milestones, both vehicle and infrastructure, are met on a nightly basis to ensure the immediate safety and long-term integrity of the system.
- Notify the Chief of Night Ops and the appropriate department heads of any unusual occurrence that may impact the start of service.
- Assist in directing the Authority's response to extraordinary situations, including emergencies, derailments, accidents, serious service delays, severe weather conditions, special events, etc., assuming responsibility for the safety of passengers, employees, and property.
- Directs programs to improve the quality of transit service (e.g., system appearance and cleanliness, public announcements, treatment of employees/passengers) and improve MBTA efficiency and cost effectiveness.
- Remain current with the MBTA's Safety Plan as well as the position's outlined responsibilities. Manage MBTA contract/agreements with private carriers or subcontractors who provide transit and other services at night.
- Assist in administering collective bargaining agreements to maintain effective labor relations and meets with Union representatives to resolve grievances involving both individual cases and general issues.
- Respond to each inquiry, whether from a customer, vendor, or co-worker in a courteous and professional manner.
- Respond, either directly or through others, to emergencies twenty-four (24) hours per day, seven (7) days per week.
- Uphold the rights and interests of the Authority while building and maintaining an effective relationship with employees.
- Assist in the management of a workforce by ensuring the fair and consistent application and strict adherence to the rules, regulations, collective bargaining agreements (if applicable) and policies of the Authority including the EEO, Anti-Discrimination and Anti-Harassment and Anti-Retaliation policies; and perform related duties and projects as assigned.
- Perform all other duties and projects that may be assigned.
Additional responsibilities may include focus on one or more departments or locations.
See applicable addendum for department or location specific functions.
Physical Demands and Working Conditions
- The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Available to work all shifts and locations as assigned or directed.
- Available to work as per assignment by the MBTA twenty-four (24) hours per day, seven (7) days per week as directed by supervisory staff for severe weather conditions, emergencies or any other circumstances that may potentially impact service or the safety of service.
- Have the ability to work any and all shifts and/or locations assigned or directed.
Supervision
- Will work overnight and provide direct and indirect supervision of all night staff to ensure the safety of work being completed and the start of service each morning.
Minimum Requirements & Qualifications
Bachelor’s Degree from an accredited institution.
Minimum Experience and Required Skills
Minimum Experience and Required Skills
- Six (6) years of experience in transportation or transportation management of public transportation systems.
- Two (2) years of experience in a supervisory role directly managing transportation services and/or managing vehicle or infrastructure maintenance activities.
- Ability to work with all levels of an organization to provide solutions to critical issues. Experience working with outside contractors, regulatory agencies, community organizations and others on technical and sensitive matters.
- The individual in this role must have strong self-management skills as well as effective organizational, analytical, multi-tasking and time management skills.
- Detail orientation with the ability to analyze, problem-solve, organize, and manage multiple priorities and excellent follow-up skills in a fast-paced environment.
- Ability to diagnose problems, identify and drive appropriate solutions.
- The ability to use Word, Access, Excel, PowerPoint. PeopleSoft is preferred.
- The ability to pass background screenings and the MBTA's drug and alcohol screening. The ability to handle sensitive and confidential information in an appropriate manner.
- Excellent customer service, interpersonal, presentation and conflict resolution skills. The ability to supervise and work effectively with a diverse workforce.
- To be qualified, you must meet these and other express requirements and must be able to perform the essential functions of the positions, with or without reasonable accommodation, at all times during the course of your employment.
- Candidate must have a valid driver’s license.
Substitutions Include
A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the Bachelor’s degree requirement.
- An Associate’s degree from an accredited institution an additional three (3) years of directly related experience substitutes for the Bachelor’s degree requirement.
- A Master’s degree in a related subject substitute for two (2) years of general experience.
Job Conditions:
- Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English
- Ability to provide internal and external customers with courteous and professional experiences
- Ability to work effectively independently and as part of a team (or supervise, if required)
- Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers
- Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies
- Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection)
- Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and medical Clinic screening, potentially including a physical examination and drug and alcohol screenings
- Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service
Disclaimers and Definitions:
- General Disclaimer: The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.
- Application Deadlines: Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
- Work Environment: The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
- Work Eligibility: Although the MBTA is an Equal Opportunity Employer, all employees must be legally authorized to work in the United States for any employer and on an unrestricted basis (the MBTA does not sponsor non-US citizens). However, if you have an unrestricted work authorization, or sponsored by a separate entity, you are welcome to apply for open positions. International students taking part in CPT / STEM / OPT programs through a university are eligible for internships and co-ops with the MBTA. In compliance with federal law, all persons hired will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
- Interviews: Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview. Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no-show and disqualified from consideration for the position. Related to rescheduling, on a one-time basis, and due to something emergent, you may be allowed to reschedule the interview. In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email.
- Safety Sensitive Positions: Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
- On-call or 24/7 Positions: Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
- Essential / Emergency Staff: During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management.
- ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA's ADA Unit at 617-222-5751 or hradaaa@mbta.com.
- Diversity, Equity, and Inclusion: The MBTA is an Equal Employment Opportunity Employer. For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit mbta.com/careers-app-definitions.
Employment Benefits at the MBTA
The MBTA offers comprehensive benefits packages to employees. Types of benefits offered at the MBTA are subject to the union affiliation / Collective Bargaining Agreement (CBA) of the position to which you apply. Benefits that may apply to your position include the following:
- Insurance: Health, Dental, Vision, Life (basic and supplemental), Long-Term Disability
- Paid Time Off (PTO): Vacation, Personal Days, Sick Leave, Paid Holidays
- Retirement: pension or deferred compensation 401(a), plus MBTA contributions
- Tuition Reimbursement (up to $10,000 per year)
- Public Service Loan Forgiveness (PSLF) for student loans
- Commuter Choice Parking Program: pre-tax benefits for parking
- Flexible Spending Account (FSA): pre-tax benefits for healthcare-related expenses
- Discounted tickets for concerts, movies, travel / vacation, etc. via TicketsAtWork.com
- Shopping discounts via GovX.com
- Verizon and AT&T service discounts
- And more...
The MBTA is an Affirmative Action/Equal Opportunity Employer
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