Senior Account Manager

The Company

Cypress Creek Renewables (CCR) is a leading renewables IPP. We develop, finance, own and operate utility-scale and distributed solar and storage projects across the country. Our mission is to power a sustainable future, one project at a time. Since inception, CCR has a development pipeline of more than 30GW. Today we own 2.2GW of solar and through our Operations and Maintenance Services business, Cypress Creek Solutions, we operate 4.9GW of solar projects. The Cypress Creek Solutions organization offers a variety of services to the solar and storage market including turnkey operations and maintenance contracts, module washing, array services, EPC milestone inspections, and Inverter Specialty Services.

Fostering a diverse group of innovative thinkers from all backgrounds, CCR people are drawn to work in a purpose-driven organization. We hope you will join us.

Position Overview
We are seeking a dynamic and results-driven Senior Account Manager (AM) to lead client relationships, drive business growth, and ensure strategic alignment within our Solar and Storage Operations and Maintenance (O&M) division, Cypress Creek Solutions. The AM will be responsible for cultivating long-term relationships, achieving revenue targets, and delivering exceptional client experiences. This role requires strong business acumen, exceptional communication skills, and the ability to manage complex client portfolios.

• Client Relationship Management

• Serve as the primary point of contact for client escalations and strategic discussions.
• Build and maintain long-term relationships with clients to foster trust, loyalty, and collaboration.
• Maintain regular communication with key stakeholders to understand their needs and priorities.

• Revenue Growth and Account Development

• Achieve revenue targets through effective account management and strategic growth initiatives.
• Identify and pursue upselling and cross-selling opportunities, tracking progress in the CRM to ensure closure.
• Respond to customer RFPs by developing and furnishing tailored proposals that align with client needs.
• Develop and execute comprehensive Account Plans to meet both client and company goals.

• Contract and Financial Oversight

• Negotiate contracts, renewals, and pricing agreements, ensuring alignment with company objectives.
• Monitor account profitability and proactively address any financial challenges to meet revenue targets.
• Act as the escalation point for financial issues, working with clients to resolve disputes or concerns.

• Client Advocacy and Feedback

• Act as the voice of the client within the organization, ensuring internal teams align with client priorities and expectations.
• Gather and analyze strategic client feedback to guide product and service improvements.
• Manage and enhance overall customer satisfaction through proactive communication and issue resolution.

• New Business Onboarding

• Lead the onboarding process for new clients, ensuring a seamless transition to operational teams.
• Collaborate with internal stakeholders to set clear expectations and deliver an excellent client onboarding experience.

Qualifications

Education and Experience

• Bachelor's degree in business, engineering, renewable energy, or a related field (or equivalent experience).
• 5+ years of experience in account management, sales, or a related role, preferably in the renewable energy or technology sector.

Skills and Competencies

• Proven track record of meeting or exceeding revenue targets.
• Strong negotiation and relationship management skills.
• Experience with CRM tools and account planning strategies.
• Excellent written and verbal communication skills.
• Ability to manage complex client portfolios and navigate challenging situations effectively.

Key Competencies

• Strategic Focus: Ability to align client needs with company goals to drive mutual success.
• Client-Centric Approach: Commitment to delivering exceptional service and building long-term partnerships.
• Results-Oriented: A proactive mindset focused on achieving financial and operational goals.
• Collaboration: Strong interpersonal skills to work effectively with cross-functional teams.

Be part of a growing team at the forefront of renewable energy solutions. If you thrive on building strong client relationships, driving business growth, and delivering value, we invite you to join our Solar and Storage O&M team as an Account Manager.

Location: The role will be based in Durham, NC and go into the office on a hybrid schedule.

Benefits:

• 15 days of Paid Time Off, accrual up to 20 days, 11 observed holidays.
• 401(k) Match
• Comprehensive package including medical, dental, vision and health insurance
• Wellness stipend, family planning stipend, and generous parental leave
• Tuition Reimbursement
• Phone Bill Reimbursement
• Fully expensed company travel, mileage reimbursement
• Company Swag

A note to Recruiting Agencies Cypress Creek Renewables Human Resources team does not accept unsolicited resumes from third party recruiters, staffing firms, or related agencies. The Human Resources team coordinates all recruiting and hiring at our company. We do not accept resumes from third-party recruiters unless authorized by the Human Resources team and if a signed agreement is in place. Any unsolicited resumes will be considered property of CCR and we are not responsible for any related fees. All communication related to recruiting partnerships should ONLY be directed to the Human Resources team.

Cypress Creek Renewables is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. We are committed to providing a workplace that is inclusive and values diversity, and we encourage candidates from all backgrounds to apply.